Learning about new procedures
Tamoya White
Records Officer
Kingston
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Records Officer position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
CONTRACT CONSULTING JAMAICA LTD
05.2023 - Current
- Managed and resolved client concerns, through inbound calls, by coordinating with internal teams to ensure efficient and effective solutions
- Demonstrated exceptional patience and understanding while addressing inquiries, offering clear explanations of program eligibility, application procedures, and required documentation
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX CORPORATION
10.2022 - 04.2023
- Resolved customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction and loyalty by providing timely and accurate responses to questions regarding products and services
- Managed and updated customer accounts and records with the utmost accuracy, utilizing CRM software to document interactions, feedback, and resolutions
CUSTOMER SERVICE REPRESENTATIVE
IBEX GLOBAL SOLUTIONS
01.2019 - 01.2022
- Actively listened to customer concerns and inquiries, providing timely and accurate responses to ensure customer satisfaction
- Troubleshoot and resolved issues related to products or services, escalating complex problems to senior staff or management when necessary
Education
High School Diploma -
St.Hugh's High School
05.2001 -
Skills
Customer Service Etiquette Mastery
Documentation Thinking
Technical Support Processes
Customer Relationship Management
Problem-Solving
Advanced Computer Literacy
Strong Written and Spoken Communication
Interests
Learning about new cultures and languages
Timeline
CUSTOMER SERVICE REPRESENTATIVE
CONTRACT CONSULTING JAMAICA LTD
05.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX CORPORATION
10.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
IBEX GLOBAL SOLUTIONS
01.2019 - 01.2022
High School Diploma -
St.Hugh's High School
05.2001 -
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