Lacintia Brimm

• Spearheaded the handling of over 100 contacts weekly with inbound inquiries to enhance customer satisfaction.
• Provided support to customers in submitting government applications.
• Provided regular updates on the status of government DHHS applications submitted.
• Transfers calls to appropriate department based on escalation procedure.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled customer inquiries and suggestions courteously and professionally.

• Provided efficient coordination of service technicians in addressing skill-related tasks.
• Submitted final quotes to receive payments for services offered.
• Managed inbound inquiries received from established companies, utilizing both email and phone interactions.
• Achieved successful completion of tasks by submitting final reports to customers
• Provided regular updates on resolving the problem at hand.

Handled inbound communication channels including emails, phone and chats to assist customers effectively.

• Handled customer refunds and returns efficiently.
• Transferred to another department for escalation of critical issues.
• Managed customer Gift Card processing.
• Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
• Responded to customer emails, letters and phone calls within company's communication targets.
• Maintained outstanding customer relationships by going the extra mile to assist with needs and revolve queries.

• Received and validated goods for quality assurance.
• Ensured proper Goods quantity were received for supermarket purchases.
• Returned expired and damaged goods

• Effectively managed and resolved escalated calls from agents.
• Submitted hours for agents payroll.
• Enhanced agent performance by providing constructive feedback during call evaluations.
• Implemented collaborative initiatives in team meetings to inspire agent performance

• Managed the dispatching of technicians to ensure timely resolution of customer issues.
• Managed high volume of incoming calls effectively.
• Escalated calls to the appropriate departments
• Consistently went extra mile to achieve customer satisfaction.
• Recorded and processed call information, helping to strengthen quality of customer data.
• Built rapport with customers through courteous and professional communications.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.

• Maintained clean and orderly reception area to impress and welcome visitors.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Organized and managed filing system for increased efficiency.
• Offered comprehensive details about the veterinary services available, including their corresponding costs.
• Performed kennel cleaning and animal feeding duties

• Managed guest seating arrangements.
• Facilitated navigation for guests.
• Increased repeat business by building rapport with guests and creating memorable experiences.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.