Hoshaine Rhooms

Optimist Global Services – Remote
CEO & Business Development Lead
2023 – Present

• Built and scaled a virtual call center operation serving clients in the U.S., including eCommerce, tech startups, and government sectors.
• Designed and implemented sales strategies that increased client lead conversions by 35% in under six months.
• Managed end-to-end recruitment, onboarding, and training of remote agents across multiple time zones.
• Led digital marketing efforts, including Facebook and Google Ads campaigns, resulting in improved lead quality and reduced acquisition costs.
• Established systems for attendance tracking, performance reviews, and employee engagement initiatives.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.