Salesforce
Anastasia Black
12 Mall Rd Kingston
Summary
Dedicated and Highly organized Customer Service professional with knowledge of service delivery and proven multitasking abilities, offering 5 years of experience, a strong set of interpersonal skills with business knowledge to drive increased efficiency. Proven team player with a passion for detail and
organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Contract Consulting Jamaica Limited
12.2023 - 06.2024
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Technical support
Bluesky Consultants Ltd.
01.2022 - 12.2023
- Provided email, chat and phone assistance to customers on how to navigate the company's telecommunication app
- Upselling different services offered by the company
- Troubleshoot Technical errors
- Maintained customers account information database(incl
- Canceling and updating customers accounts).
Registration Agent
Itel Bpo
03.2022 - 06.2022
- Provided email support on the company's products and services
- Maintained customers' accounts by updating and removing clients data
- Provided basic technical support for clients on a wide range of company services.
Brand Advocate
Hinduja Global Solutions
06.2019 - 12.2021
- Provided phone assistance to customers and their providers on medical and dental insurance
- Maintained and updated customers' accounts
- Answered basic product and service questions and offered information on related products and services.
Assistant Office Administrator
Business Pro Ltd.
01.2019 - 06.2019
- Created and updated spreadsheets for weekly, monthly and quarterly updates to upper management
Assistant Office Administrator
National Labor and Social Security
11.2016 - 12.2016
- Provided detail-oriented administrative support to coworkers to ensure efficient office operations
- Helped add new records- removed outdated documents.
Education
Associate of Business Administration -
Knox Community College
07.2019
CSEC -
May Day High School
01.2017
Skills
- Time management
- Problem-solving
- Team player
- Flexible
- Payment Processing
- Document Control
- Account updating
- Data Collection
- Escalation management
- Microsoft Outlook
Software
Zendesk
Microsoft Office
Teams
Slack
Timeline
Customer Service Representative
Contract Consulting Jamaica Limited
12.2023 - 06.2024
Registration Agent
Itel Bpo
03.2022 - 06.2022
Technical support
Bluesky Consultants Ltd.
01.2022 - 12.2023
Brand Advocate
Hinduja Global Solutions
06.2019 - 12.2021
Assistant Office Administrator
Business Pro Ltd.
01.2019 - 06.2019
Assistant Office Administrator
National Labor and Social Security
11.2016 - 12.2016
Associate of Business Administration -
Knox Community College
CSEC -
May Day High School
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