DANIELLE A POWELL

• Executed quality assurance screening for local and overseas citizenship and passport applications.
• Screened immigration extension of stay applications while assisting customers with kiosk usage at NMIA.
• Provided technical assistance through calls and emails, addressing issues related to citizenship and passport applications.
• Participated in team meetings, offering feedback on process improvement initiatives.
• Managed user accounts in Active Directory, ensuring compliance with data security policies.
• Developed training materials and conducted user training sessions on new technologies.
• Daily lodgement and submission of funds for applications received. These were documented in the value book and logbook for future reference while adhering to security protocols.
• Maintained accurate records of customer interactions within ticketing system, resolving inquiries and complaints.

• Executed quality control processes to ensure high customer satisfaction levels.
• Performed duties as Quality Assurance Officer, Quality Control Technician, Image Capture Technician, Laminate Technician, and Print Technician.
• Conducted regular inspections of materials and equipment to identify hazards and defects.
• Adhered to safety practices to prevent injury and property damage.
• Participated in training programs to enhance technical expertise on relevant equipment.

Utilized facial recognition training to improve data capture accuracy.

• Maintained comprehensive records of inspections and quality assessments.
• Collaborated with team members to optimize operational efficiency.

• Supported Managing Director and Human Resource Manager in fostering cross-departmental collaboration.
• Coordinated logistical arrangements for visiting executives with fellow executive assistants.
• Developed and maintained comprehensive digital and physical filing systems for records.
• Performed data entry tasks across multiple software platforms, including MS Excel.
• Facilitated interdepartmental communication to improve operational efficiency.