ELECIA RUDDOCK
Mt Pelier District Sandy Bay P.O, Hanover,Jamaica
Summary
Goal oriented professional skilled in client support and operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Immigration Assistant
Passport, Immigration & Citizenship Agency
07.2023 - 03.2024
- Company Overview: Jamaica
- As an Immigration Assistant, I efficiently facilitated the processing of passengers at the immigration hall, ensuring smooth transitions through the necessary procedures
- My dedication to customer service ensured that travelers experienced minimal delays and were assisted with professionalism and courtesy throughout their immigration process
- I also played a pivotal role in supporting Immigration Officers by filing documents and aiding in the identification of persons of interest entering the country
- Through thorough record-keeping, I contributed to the seamless operation of the Immigration Unit
- My keen eye for detail and commitment to security protocols helped ensure the safety and integrity of our nation's borders
- Jamaica
Retail Manager
GE Meats & Seafood
07.2022 - 12.2022
- Company Overview: Jamaica
- As a retail manager, I oversee the daily operations of the store, including staff management, inventory control, customer service, and sales strategies
- My responsibilities included ensuring that the store runs smoothly and efficiently while meeting sales targets and providing an exceptional shopping experience for my customers
- Additionally, I conducted staff training, performance evaluation, and implemented company policies and procedures for the effectiveness of the company
- Jamaica
Customer Service Representative
Collective Solution
05.2018 - 06.2022
- Company Overview: Jamaica
- As a Customer Service Agent, I handled customer inquiries, resolved issues with orders, processed returns and refunds, assisted with account management, provided product information, and worked to ensure customer satisfaction
- I also communicated effectively with customers through phone, email, and chat
- Jamaica
Collections Agent
Xerox
05.2015 - 04.2016
- As a collection agent I was responsible for contacting individuals who had overdue accounts
- I also utilized various communication channels, such as phone calls and emails, to negotiate payment arrangements and resolve outstanding debts
- My duties also included updating account information, documenting interactions, and adhering to legal and ethical guidelines throughout the collection process
- Persistence, empathy, and strong negotiation skills were also used in efforts to recover funds while maintaining positive relationships with my clients
Customer Service Representative
Xerox
08.2014 - 02.2015
- Company Overview: Jamaica
- As a Customer Service Agent, I handled customer inquiries, resolved issues with orders, processed returns and refunds, assisted with account management, provided product information, and worked to ensure customer satisfaction
- I communicated effectively with customers through phone, email, and chat
- Jamaica
Education
Admistrative Assistant Level 1 -
Kenilworth HEART Academy
Sandy Bay06.2013
High School Diploma -
Mt Alvernia High School
Montego Bay06.2012
Skills
- Data entry proficiency
- Multitasking
- Attention to detail
- Problem solving
- Communication skills
- Phone communication etiquette
- Appointment coordination skills
- Microsoft Office applications knowledge
- Effective empathy mapping
- Time management
- Effective leadership practices
Timeline
Immigration Assistant
Passport, Immigration & Citizenship Agency
07.2023 - 03.2024
Retail Manager
GE Meats & Seafood
07.2022 - 12.2022
Customer Service Representative
Collective Solution
05.2018 - 06.2022
Collections Agent
Xerox
05.2015 - 04.2016
Customer Service Representative
Xerox
08.2014 - 02.2015
Admistrative Assistant Level 1 -
Kenilworth HEART Academy
High School Diploma -
Mt Alvernia High School
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