Yallancia Waysome
Customer Service Officer
23 Portland Circle Independence City Portmore,St Catherine
Summary
Experienced and dependable Customer Service Supervisor proficient in team and operational leadership. Bring 5 years of quality performance in customer service supervisory roles. Skilled in mentoring team members to deliver exceptional service through effective communication and positive performance feedback. Enthusiastic about supporting organizational success. Diligent Customer Service Supervisor with proven track record in managing customer service teams and ensuring high levels of customer satisfaction. Successfully implemented customer service initiatives that enhanced operational efficiency and customer retention. Demonstrated ability in conflict resolution and team leadership.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Customer Service Supervisor
Passport Immigration and Citizenship Agency
25 Constant Spring Road , Kingston
03.2021 - Current
- Created, prepared and delivered reports for department.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coordinated individual duties after evaluation of each employee's skill level and knowledge.
Desk Officer
Passport Immigration and Citizenship Agency
25 Constant Spring Road , Kingston
08.2011 - Current
- Verified and authenticated validity of source documents
- Process and accept compliant application forms
- Increased customer satisfaction by resolving issues.
- Handled calls per day to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Business Administration
University Collage of The Caribbean
17 Worthington Avenue, Kingston 09.2016 - 05.2021
Skills
Customer Relations
reference
Rory welsh
Investigation and Survalance Unit
Certification
360 Degree Leadership
Timeline
Customer Service Supervisor
Passport Immigration and Citizenship Agency
03.2021 - Current
Bachelor of Science - Business Administration
University Collage of The Caribbean
09.2016 - 05.2021
Desk Officer
Passport Immigration and Citizenship Agency
08.2011 - Current
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