Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Kristoff Llewellyn

Portmore

Summary

Dynamic, detail-oriented professional with a B.Sc. in Customs Processes and Immigration. Experienced in investigative operations, Customer service leadership, and document logistics. Expert in streamlining workflows, supervising teams, and maintaining records under high-volume conditions. Proven ability to oversee operations and ensure procedural integrity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Investigation Enforcement Officer

Passport Immigration Citizenship Agency
03.2023 - 03.2025
  • Conduct airport surveillance operations to identify high risk travellers.
  • Verified national identities, enhancing integrity of repatriation processes.
  • Coordinated enforcement initiatives targeting illegal entry.
  • Produced detailed investigative reports and liaised with law enforcement for swift case resolution.

Customer Service Supervisor – Mobile Services

Passport Immigration Citizenship Agency
09.2022 - 03.2025
  • Managed island-wide mobile service teams offering passport demand.
  • Optimized crowd-flow systems and logistics, reducing wait times significantly.
  • Delivered comprehensive staff training on customer engagement and service efficiency (+85% service delivery effectiveness).
  • Oversaw inventory procurement and quality control for mobile operation.

Level 4 Desk Officer

Passport Immigration Citizenship Agency
12.2019 - 08.2022
  • Processed Passport documentations with
  • Streamlined customer intake procedures, managing high-volume queues.
  • Facilitation of Customer Interview and Identification of Fraudulent Documents

Admin Clerk – Summer Worker

Caribbean Maritime University
06.2017 - 01.2018
  • Delivered engaging instructional sessions on Safety and Security fundamentals to high school students enrolled in the Career Advancement Programme (CAP).
  • Provided administrative support to faculty and program coordinators, ensuring smooth execution of training sessions and departmental logistics.
  • Acted as a student ambassador by delivering detailed university program information to prospective students and parents, contributing to increased enrolment interest.
  • Assisted in organizing campus tours and recruitment outreach events to promote academic offerings and student life at CMU

Intern

Jamaica Customs Agency
07.2017 - 08.2017
  • Supported bond tracking and compliance using the ASYCUDA system.
  • Filed essential customs documentation and assisted in admin tasks.
  • Contributed to import/export file organization and process standardization.

Education

B.Sc. - Customs Processes, Freight Forwarding & Immigration

Caribbean Maritime University
11.2019

7 CSEC Subjects - undefined

St. Jago High School
01.2014

Skills

  • Client Engagement
  • Workflow Coordination
  • Records Management
  • Leadership
  • Conflict Resolution
  • Public Speaking
  • Report Writing

Certification

  • Customer Service Level 2 – HEART (2022)
  • Workplace Health & Safety – (2022)
  • Surveillance Training - Canadian High Commission (2025)
  • International Terrorism Awareness- Trinidad & Tobago Police Service (2025)

Affiliations

  • Toastmasters International – Member
  • National Youth Parliament Jamaica – Member
  • PICA Customer Experience Ambassador – Member
  • National Youth Council of Jamaica – Member
  • CMU Marketing Club – Former Secretary
  • Student Counsellor, St. Jago – Past Role

Timeline

Investigation Enforcement Officer

Passport Immigration Citizenship Agency
03.2023 - 03.2025

Customer Service Supervisor – Mobile Services

Passport Immigration Citizenship Agency
09.2022 - 03.2025

Level 4 Desk Officer

Passport Immigration Citizenship Agency
12.2019 - 08.2022

Intern

Jamaica Customs Agency
07.2017 - 08.2017

Admin Clerk – Summer Worker

Caribbean Maritime University
06.2017 - 01.2018

7 CSEC Subjects - undefined

St. Jago High School

B.Sc. - Customs Processes, Freight Forwarding & Immigration

Caribbean Maritime University

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Kristoff Llewellyn