Shanika Walker
Portmore
Summary
Seeking a responsible and challenging position with a progressive company that values my talent and ability. Looking to contribute to the firm's advancement and make a valuable impact.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate- Part Time
The Smokeoutlet
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Cold Caller
Patagon Consulting
01.2025 - 04.2025
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
Brand Advocate
Humana
08.2023 - 03.2025
- Answer incoming customer inquiries regarding coverage, benefits and escalate issues to appropriate personnel
- Provide exceptional customer support in every phone call
- Ensure to meet all KPI's Utilize the CRM tool and other resources on the system to provide accurate information
- Assist with claims details, payment, medical records etc
Customer service rep
Amazon Acc (Hybrid) Sutherland Global
09.2021 - 08.2023
- Answer an average of 30-60 calls per day in a high-volume call center environment
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner
- Contributed to the company's highest quarterly customer satisfaction rate of 92%
- Consistently earned 'above average' or 'excellent' on-call quality evaluations
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities
- Communicated with supervisors to plan and review employee evaluations
- Facilitated and processed correction to payroll using a ticket
Merchandiser
Facey commodity limited
04.2023 - 04.2023
- Conduct regular market trips to collect seasonal trend and competitor data to share with management and broader cross-functional teams
- Merchandise all wholesale products in accounts within assigned territory, including but not limited to shelf orders, displays, and cold boxes
- Ensure proper rotation of product on shelf, display, and cold box Executes duties within established time lines
- Maintain a positive working relationship and open lines of communication with supervisors, co-workers, and customers
Cashier
Dangel Auto Spares
03.2021 - 08.2021
- Operated a cash register for cash, check, and credit card transactions with accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Answered customer telephone calls promptly and in an appropriate manner
- Reconciled cash register towards the end of the day, by balancing all cash credit cards and checks
Server
Triple Century Sports Bar and Grill
06.2019 - 09.2019
- Recorded food and drink orders and served customer request to the highest standard
- Maintained full product knowledge of menu and specials
- Made suggestions to customers base on preferences
- Always mindful of sanitation and safety consideration when handling food
Education
Mona High School
07.2020
Certificate - Business Administration Level 1
Distinction College
05.2022
Skills
- Proficient in computer applications
- Effective team player
- Client support
- Effective communication
- Skilled in balancing concurrent responsibilities
- Customer service excellence
- Collaborative teamwork
- Analytical problem solving
Accomplishments
Sep 2014 — Jul 2020
While attending the different institutes of learning, there are several clubs, sports and societies I took part in. These Include:
· Cadet club
· Sign language
· 4H Club
· Assistant House Leader
· Debate Club
Charity:
Every year during the summer, I help my church sisters donate food items to the different elderly persons homes in my community.
Hobbies and Interests
- Reading
- Diving
Certification
CERTIFICATIONS
Sep 2021-Aug 2023
- Certificate of Appreciation(Sutherland
Global)
- Outstanding Performance and Lasting Contribution
- Outstanding VOC performance
- Badges for outstanding work and
attendance
HEART TRUSTNTA
- Certificate in Customer Service
References
Up on request.
Timeline
Cold Caller
Patagon Consulting
01.2025 - 04.2025
Sales Associate- Part Time
The Smokeoutlet
05.2024 - Current
Brand Advocate
Humana
08.2023 - 03.2025
Merchandiser
Facey commodity limited
04.2023 - 04.2023
Customer service rep
Amazon Acc (Hybrid) Sutherland Global
09.2021 - 08.2023
Cashier
Dangel Auto Spares
03.2021 - 08.2021
Server
Triple Century Sports Bar and Grill
06.2019 - 09.2019
Certificate - Business Administration Level 1
Distinction College
Mona High School
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