PDQ Deployment
Daniel Dwyer
Portmore
Summary
- Successful at completing new installations, updates and configuration of network components.
- Experienced in setting up devices, troubleshooting issues and optimizing settings.
- Knowledgeable about maintaining current software and hardware to meet user needs.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Resourceful Sales Agent effective at achieving aggressive sales goals.
- Dedicated to building rapport with internal suppliers and customers.
- Well-versed in establishing and expanding market presence to accomplish solid growth.
Overview
11
11
years of professional experience
Work History
Brand Representative
ModSquad
12.2024 - Current
- I assist players who's unable to gain access to their account that has been compromised.
- I assist players who's having issues with redeeming their V-bucks card that they've purchased.
- I assist players who're missing their cosmetic skins on both their Fortnite and Rocket League account.
- I assist players who're looking to make changes relating to their account that they're unable to change on their end.
Computer/ Network Technician
Freelancer
09.2021 - Current
- I specialize in repairing desktop computers/laptops whenever the customer is having both hardware and software issues
- I create system admin virtual machines for clients overseas so that they could be able to add different users for their business
- I troubleshoot network connections and also create network cables for users locally so that they could get access to their internet on their PC without having to use WIFI
Customer Service Representative/I.T Field Support
Ibex Global
09.2022 - 11.2024
- Dealing with both hardware and software aspects of computers by developing different types of deployment packages for each PC.
- Manually reimaging PCs if there is a hard drive failure or security update that cannot be done via remote software deployment.
- Assist business owners with the jobs that they post on the Indeed platform.
- Assist business owners with their billing queries.
- Navigating business owners, that created a profile on Indeed as to how they can create jobs and add admins to their account so that they can perform specific roles that the business owners had assigned to them.
Customer Service Representative
Sutherland Global
04.2022 - 07.2022
- I worked as a customer service representative for an account by the name of StubHub where I would help customers buy tickets
- I also assist customers who are having issues with tickets that they already bought and ensure that their issues are resolved as best as possible
Data Analysis
T. Geddes Grant (Work Experience)
12.2021 - 02.2022
- I worked in the IT Department as a Data Analysis where I would store device inventory into a system portal to better organize what's been used or what's new
- I also input payment documents for different devices that come into the department once it has been approved by the IT director
Sales Representative
Alorica
09.2020 - 10.2021
- I work in the central reservations department where I would book hotel rooms for guests who call in for any specific hotel, they choose to stay in
- I make every effort in solving all my guests' queries and ensure that they are well satisfied with the great services that I have provided to them
Sales Expert
Centerfield
02.2019 - 08.2020
- I assist customers who call about their AT&T and DIRECTV services that are provided in their area
- Also, I assisted customers by providing them with other third-party internet services that are in their area
Assistant Teacher/Assistant Secretary
Naggo Head Primary School
02.2018 - 05.2018
- I helped assist in teaching grade six students and prepare them for their examinations
- I worked in the office where I would help assist teachers and the secretary with editing spreadsheets, and also printing and scanning documents
Office Clerk/Assistant Secretary
St. John's College and Preparatory School
06.2014 - 08.2014
- Ensure that all documents are filed according to the system
- Recovering school documents when needed
Education
Level II - Computer Servicing And Support
H.E.A.R.T Trust (National Tool & Engineering Insti
Jamaica08.2021
Level I - Customer Service
MATHS Unlimited
Jamaica07.2019
Level I - Data Entry
H.E.A.R.T Academy National Youth Service
Jamaica05.2018
High School Diploma -
St. Johns College And Preparatory School
Jamaica10.2017
Skills
- Network configuration
- Hardware Installation
- Software Installation
- Wireless Networking
- Network Troubleshooting
- Hardware Inventory
- Management
- Software configuration
- Data Entry
- Call Center
- Operations
- Customer Service
- Sales expertise
Interest
I'm interested in learning more about software engineering, I'm also looking forward in getting a more indebt feel regarding Cyber Security and Programming.
Software
PDQ Inventory
E-service
Active Directory
Salesforce
Integra
Microsoft Office
ManageEngine Endpoint Central 11
Zendesk
Slack
Okta Verify
Timeline
Brand Representative
ModSquad
12.2024 - Current
Customer Service Representative/I.T Field Support
Ibex Global
09.2022 - 11.2024
Customer Service Representative
Sutherland Global
04.2022 - 07.2022
Data Analysis
T. Geddes Grant (Work Experience)
12.2021 - 02.2022
Computer/ Network Technician
Freelancer
09.2021 - Current
Sales Representative
Alorica
09.2020 - 10.2021
Sales Expert
Centerfield
02.2019 - 08.2020
Assistant Teacher/Assistant Secretary
Naggo Head Primary School
02.2018 - 05.2018
Office Clerk/Assistant Secretary
St. John's College and Preparatory School
06.2014 - 08.2014
Level II - Computer Servicing And Support
H.E.A.R.T Trust (National Tool & Engineering Insti
Level I - Customer Service
MATHS Unlimited
Level I - Data Entry
H.E.A.R.T Academy National Youth Service
High School Diploma -
St. Johns College And Preparatory School
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