Summary
Overview
Work History
Education
Skills
My Hobbies Include: Watching documentaries
Timeline
Generic

Aaliyah Willis

PORTMORE

Summary

I am ready make a worthwhile contribution to any organization that i am apart of by using my skills competence willingness to learn and adapt i am a consistent, out going dependable, hardworking highly motivated person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am seeking to establish long term employment in a friendly environment.

I am also committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Content Creator

Tiktok
10.2022 - 09.2024
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Implemented creative techniques to create unique performances.
  • Engaged with audiences to create memorable experiences at live performances.
  • Used social media to promote events and build audience.
  • Performed live shows at various venues throughout region.
  • Wrote [Type] scripts and managed rewrites during production.
  • Collaborated with other entertainers to create engaging acts.
  • Directed rehearsal sessions for cast and crew to prepare for upcoming performances.

YouTube Content Creator

YOUTUBE
07.2021 - 03.2024
  • Develop original content through social listening and independent sources.
  • Applied current editing and photography tools to tell great stories.
  • Strengthened content through proofreading and editing.
  • Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
  • Reviewed scripts to determine most appropriate methods to use for directing both actors and crew members.
  • Developed project budgets and managed production costs.
  • I also planned and edited content on a daily basis.
  • Identified and approved equipment and elements required for productions.

CSR (CUSTOMER SERVICE REP)

PAYMASTER JAMAICA LIMITED
06.2020 - 04.2021
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.


Education

Specialist Diploma in Healthcare - Practical Nursing

Distiction College
Hagley Park Road, Kingston
01.2019

No Degree - CXC (CARIBBEAN EXAMINATIONS COUNCIL)

Portmore Community College
Portmore, Jamaica
01.2018

High School Diploma -

Greater Portmore High School
GreaterPortmore, Portmore, ST Catherine
01.2017

Skills

  • Content scheduling
  • Video content creation
  • Digital publishing
  • Content strategy
  • Billing coordination
  • Verbal and written communication
  • Call handling
  • Problem resolution
  • Multitasking and organization
  • Customer service
  • Task prioritization
  • Customer relations
  • Payment processing

My Hobbies Include: Watching documentaries

I love the whole idea of exploring outer space, i find it exciting that there are worlds that we don't even know about, and worlds there are similar to earth. I also love to watch documentaries about history, I am fascinated about how life was back then.

Timeline

Content Creator

Tiktok
10.2022 - 09.2024

YouTube Content Creator

YOUTUBE
07.2021 - 03.2024

CSR (CUSTOMER SERVICE REP)

PAYMASTER JAMAICA LIMITED
06.2020 - 04.2021

Specialist Diploma in Healthcare - Practical Nursing

Distiction College

No Degree - CXC (CARIBBEAN EXAMINATIONS COUNCIL)

Portmore Community College

High School Diploma -

Greater Portmore High School
Aaliyah Willis