Kemar Anderson
Doctorbird Circle, Old Harbour
Summary
Customer-centric and results-driven professional with a passion for building strong relationships and delivering exceptional service. Leveraging my expertise in interpersonal skills, communication, and team collaboration to drive business growth and foster a positive work culture. Committed to prioritizing customer privacy and trust, ensuring their needs are always at the forefront while making a meaningful impact and contributing to a culture of excellence.
Technical sales expert ready to drive growth and success in results-oriented environment. Proven track record in building strong client relationships, understanding technical needs, and delivering effective solutions. Skilled in communication, negotiation, and team collaboration, ensuring adaptability and reliability in dynamic situations. Focused on achieving measurable outcomes through strategic planning and problem-solving.
Overview
7
7
years of professional experience
Work History
Marketing and Technical Sales Representative
T. Geddes Grant Distribution Limited
04.2023 - Current
- Collaborate with customers to define and document technical requirements, providing expert recommendations for suitable products and solutions
- Translate complex technical information into clear, concise language, ensuring seamless communication with customers
- Serve as a liaison between customers and internal stakeholders, coordinating resources and teams to meet client needs
- Stay abreast of industry trends and technological advancements, applying knowledge to drive business growth
- Contribute to marketing campaigns, conducting market research to identify target audiences and developing promotional activities to engage them
Customer Service Representative/Store Merchandiser
T. Geddes Grant Distribution Limited
04.2023 - Current
- Deliver exceptional customer service and foster long-term relationships with assigned customers
- Conduct regular inventory checks of shelves, displays, and storage areas to ensure accurate stock levels and notify supervisors of any discrepancies
- Verify receipt of goods against invoices to ensure accuracy of descriptions and quantities
- Maintain a professional demeanor and focus in a fast-paced environment, particularly during peak periods
- Keep accurate records of customer interactions, transactions, comments, and complaints
Employee Performance and Development Officer
Hinduja Global Solution
05.2021 - 04.2023
- Collaborate with Operations Managers to develop and implement strategies that boost staff motivation, reduce employee burnout, and minimize departmental attrition rates
- Design and execute initiatives that foster engagement and enthusiasm among team members and support staff, enhancing their interactions with clients and prospects
- Establish and manage an employee activity budget, working closely with support staff to ensure effective allocation of resources and achievement of engagement goals
Brand Advocate (General Products and Services/ Live Chat)
Hinduja Global Solution
05.2021 - 04.2023
- Collect and categorize customer information, complaints, and interests in our client tracking database to enhance customer insights
- Foster exceptional customer experiences through rapport-building, transparency, and proactive issue resolution
- Communicate customer interests, suggestions, and feedback to the Team Leader and corresponding business units to inform targeted marketing and issue resolution strategies
- Keep customers informed about the progress and resolution of their complaint logs and service requests, ensuring seamless communication and closure
Human Resource Department - Recruiter's Assistant
Hinduja Global Solution
05.2021 - 04.2023
- Support the recruitment process by coordinating interview schedules, responding to phone calls and emails, and preparing employee documents for internal audits
- Facilitate the orientation process by creating and distributing daily agendas, ensuring a smooth transition for new hires
Customer Service and Database Management
Urmonie Mart Financial Services Limited
09.2020 - 01.2021
- Managed and maintained the company database, ensuring accurate and up-to-date information on loan products and payment agreements for clients
- Provided exceptional customer service through various channels, including telephone, email, and in-person interactions
- Performed daily banking transactions, including deposits, transfers, bill payments, and drop box facility management
- Identified and reported business trends, customer challenges, and suggestions to immediate supervisors, contributing to process improvements and customer satisfaction enhancements
Customer Service Representative /Cashier
Braham's Texaco Service Station
05.2018 - 07.2018
- Managed various transactions, including processing cash, credit, and debit payments for purchases
- Reconciled payments received during shift with total sales, ensuring accurate accounting
- Compiled and maintained monetary reports and records, ensuring precise financial tracking
- Ensured sanitation and cleanliness of dispensers and station equipment, adhering to health and safety standards
- Guided customers in making informed purchasing decisions, offering expert product knowledge
- Delivered scripted messages to customers, promoting products and services
Education
Customer Service Representative (Administrative Assistant) Level 2 -
The Human Employment and Resource Training Trust/National Training Agency (HEART TRUST NTA)
08.2023
Pharmacy Technician -
Distinction College
01.2021
Caribbean Advanced Proficiency Examination (CAPE) Unit 1 - Communication Studies
Burke's Academy (Reg) Institute of Business And Professional Studies
01.2019
Caribbean Secondary Education Certificate (CSEC) - Principles of Business, Food, Nutrition and Health, English language, Human and Social Biology, Theatre Arts
Titchfield High School
01.2018
Skills
- Resilience
- Adaptability
- Ability to absorb complex concepts
- Ability to apply theoretical concepts
- Capacity to work under pressure
- Ethical decision making
- Collaborative team player
- Motivational skills
- Leadership skills
- Interpersonal skills
- Relationship building
- Acceptance of supervision
- Acceptance of feedback
- Client relationships
- Telephone communication
- Email communication
- Territory management
References
References available for confidential inquiry.
Achievementsandvolunteerism
- Team-HGS Value Ambassador Award - Sustainability (recognizing outstanding contributions to charity and community development)
- Team-HGS Recruitment Drive (assisted prospective team members with registration, interviewing, and onboarding processes)
- Horizon Home for the Aged (donated cleaning and toiletries supplies to reduce infections and support the community)
- Annie Dawson Children's Home (volunteered with children, engaging in activities such as reading, painting, and singing to foster development and goals)
- Food for the Poor (donated food, sanitary items, and cleaning supplies to support the less fortunate)
Timeline
Marketing and Technical Sales Representative
T. Geddes Grant Distribution Limited
04.2023 - Current
Customer Service Representative/Store Merchandiser
T. Geddes Grant Distribution Limited
04.2023 - Current
Employee Performance and Development Officer
Hinduja Global Solution
05.2021 - 04.2023
Brand Advocate (General Products and Services/ Live Chat)
Hinduja Global Solution
05.2021 - 04.2023
Human Resource Department - Recruiter's Assistant
Hinduja Global Solution
05.2021 - 04.2023
Customer Service and Database Management
Urmonie Mart Financial Services Limited
09.2020 - 01.2021
Customer Service Representative /Cashier
Braham's Texaco Service Station
05.2018 - 07.2018
Caribbean Secondary Education Certificate (CSEC) - Principles of Business, Food, Nutrition and Health, English language, Human and Social Biology, Theatre Arts
Titchfield High School
Customer Service Representative (Administrative Assistant) Level 2 -
The Human Employment and Resource Training Trust/National Training Agency (HEART TRUST NTA)
Pharmacy Technician -
Distinction College
Caribbean Advanced Proficiency Examination (CAPE) Unit 1 - Communication Studies
Burke's Academy (Reg) Institute of Business And Professional Studies
Similar Profiles
SHAWNA L.A. KIDDSHAWNA L.A. KIDD
Business Development Manager at Musson / Seprod Group of Companies: Facey Commodity Company Ltd. / ValuDrug Pharmacy Chain T. Geddes GrantBusiness Development Manager at Musson / Seprod Group of Companies: Facey Commodity Company Ltd. / ValuDrug Pharmacy Chain T. Geddes Grant
Gregory A. MorganGregory A. Morgan
External Technical Sales Representative at T. Geddes Grant (Dist) LtdExternal Technical Sales Representative at T. Geddes Grant (Dist) Ltd
Stephen Jing HpawStephen Jing Hpaw
Carpenter Leading Hand at Geddes Builders LtdCarpenter Leading Hand at Geddes Builders Ltd
Clement W JonesClement W Jones
HR Operations and Delivery Associate IV at Conduent SolutionsHR Operations and Delivery Associate IV at Conduent Solutions
Winesha SmithWinesha Smith
English Tutor at Cambly IncEnglish Tutor at Cambly Inc