- Reading
- Writing stories
- Traveling
- Singing
- Acting
- Volunteerism
Clement W Jones
Old Harbour
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
2
2
years of professional experience
Work History
HR Operations and Delivery Associate IV
Conduent Solutions
10.2024 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
Bank Teller
Sagicor Bank
03.2024 - 10.2024
- Opened, assisted and monitored members with safety deposit boxes
- Retained up-to-date knowledge of offered products and services to educate customers on features, benefits and pricing
- Uphold confidentiality guidelines as per bank policy
- Verified currency and coin requirements, limitations and regulations were maintained
- Identified suspected fraud based on behavioral and transaction markers
- Referred customers requiring loans, credit and mortgages to support sales process
Customer Care Agent
Digicel Jamaica Limited
04.2023 - 02.2024
- Handled incoming customer inquiries via phone, email, and chat platforms
- Managed large volume of daily calls while maintaining high customer satisfaction rate
- Utilized strong listening skills to understand customer concerns and empathize with their situation
- Resolved complex technical customer queries using excellent critical thinking and product knowledge
- Worked closely with other departments to resolve cross-functional issues that impacted customer experience
- Tracked customer interactions using CRM software to ensure proper follow-up and resolution
Education
Bachelor of Science (B.S.) - Information Technology
University of The Commonwealth Caribbean
06-2027
CompTIA I.T. fundamentals Certificate - undefined
University of the Commonwealth Caribbean
03.2023
NVQJ Diploma - Food And Beverage Supervision
Ebony Park HEART TRUST
May, Clarendon01.2019
Skills
- Communication Skills
- Writing Skills
- Microsoft Word
- Microsoft Excel
- Customer Relationship Management
- Credit Control
- Documentation and Reporting
- Technical Support
- Technical Solution Development
- Performance Testing
- Defect Detection and Resolution
- Training and Development
- Technical Troubleshooting
- Network Security
- Analytical Thinking
- Financial Reporting
- Telephone Etiquette
- Risk Management
- High Level Of Accuracy
Hobbies and Interests
- Reading
- Writing Stories
- Traveling
- Singing
- Acting
- Volunteerism
Interests
Timeline
HR Operations and Delivery Associate IV
Conduent Solutions
10.2024 - Current
Bank Teller
Sagicor Bank
03.2024 - 10.2024
Customer Care Agent
Digicel Jamaica Limited
04.2023 - 02.2024
CompTIA I.T. fundamentals Certificate - undefined
University of the Commonwealth Caribbean
Bachelor of Science (B.S.) - Information Technology
University of The Commonwealth Caribbean
NVQJ Diploma - Food And Beverage Supervision
Ebony Park HEART TRUST
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