Jay-Reece Dillon
Portmore
Summary
Enthusiastic, goal-oriented and mature individual with an open mind ready for business development.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
GCG Ground Services (Jamaica) Ltd.
05.2024 - 08.2024
- Provided clerical and administrative support to the Human Resources Manager
- Organized and updated employee files, keeping records easily retrievable
- Processed documentation and prepared reports relating to personnel activities: staffing, recruitment, termination, training, grievances, performance evaluations, etc
- Coordinated communication with candidates and scheduled interviews
- Hosted staff meetings, coordinated staff engagement activities, documented meeting details.
Marketing Intern
Target Investments Ltd.
08.2023 - 08.2023
- Provided exceptional customer service during promotional events, addressing inquiries and concerns promptly and professionally.
- Enhanced brand image through consistent representation at various promotional events.
- Gathered constructive feedback from event attendees which informed improvements in subsequent promotional efforts.
- Worked with team to achieve sales goals for services.
Summer Intern
Bulwark Insurance Agency
08.2022
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Organized and updated file systems, keeping records easily retrievable
- Located requested information for different topics by conducting physical or digital searches
- Maintained accurate, updated accounts with new transactions and reconciliations
- Compiled records, materials, and forms needed to handle different requests
- Collected additional information from insured parties by telephone, email, and letter
- Processed new claims, verifying data and documentation prior to submitting for approval or review.
Summer Intern
Registrar General's Department
08.2021
- Reviewed files and records to respond to employee or customer requests
- Reviewed and updated client correspondence files and scheduling database
- Entered data into system, data abstraction, printed out requested sets, packaged documents, and generated reports
- Verified application information for accuracy and completion
- Updated database and records to retain application submissions and supporting documentation
- Assisted with genealogical file tracking and reporting.
Administrative Officer
Jaylyn's Entertainment & Events Planning
10.2017 - Current
- Entered information onto digital systems to maintain data quality and accuracy
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Maintained scheduling and event calendars for executive meetings, special initiatives, and important deadlines
- Proofread and edited documents and reports for staff
- Promoted productivity by coordinating schedules, meetings, and correspondence.
Sales Assistant; Customer Service Representative
Kerry's Cash & Carry
03.2021 - 04.2021
- Greeted clients with a friendly and welcoming attitude to increase customer satisfaction
- Received phone call inquiries and relayed messages to store personnel to support smooth communications
- Recorded and processed customer orders by phone and in person
- Informed customers of promotions and special offers to increase sales.
Education
BSc. Economics with International Relations (Minor) -
The University of The West Indies, Mona
11.2025
High School Diploma -
St. Andrew High School For Girls
06.2022
Skills
- Leadership
- Customer Service
- Communication
- Research
- Project Management
- Organization
- Critical Thinking
- Public Speaking
Courses & Certificates
Caribbean Advanced Proficiency Examination (CAPE) - Unit 2 - 08/2022
- Accounting, Caribbean Studies, Economics, Spanish
Caribbean Advanced Proficiency Examination (CAPE) - Unit 1 - 10/2021
- Accounting, Communication Studies, Economics, Spanish
City & Guilds Principles of Customer Service Level 1 - 01/2021
Caribbean Secondary Education Certificate (CSEC) - 09/2020
- Biology, Chemistry, Information Technology, Spanish, Principles of Accounts, Principles of Business, English Literature, English Language and Mathematics
Accomplishments
- Faculty of Social Sciences Guild Committee 2023/2024 - Public Relations Officer, The University of the West Indies, Mona
- External Affairs Chairperson Guild Committee 2023/2024 - International & Regional Coordinator, The University of the West Indies, Mona
- 22nd of Top 100 Candidates in Jamaica 2022 CAPE Unit 2 Accounting, Caribbean Examination Council
- 23rd of Top 100 Candidates in Jamaica 2022 CAPE Unit 2 Spanish, Caribbean Examination Council
- Josephine McCalla Modern Languages Scholarship 2021/2022, St. Andrew High School for Girls
- 24th of Top 100 Candidates in Jamaica 2021 CAPE Unit 1 Spanish, Caribbean Examination Council
Affiliations
- Father Ho Lung & Friends (Volunteer), 2017 - Present
- Jamaica Youth Chorale (Member), 2022 - Present
- Centre for Career Advancement, Leadership Scholarships (Ambassador), 2019 - 2020
Languages
English
Proficient
C2
Spanish
Upper intermediate
B2
Turkish
Beginner
A1
Additional Information
Founder & Spanish Tutor, Marocin Academy 01/2021 - Present
- Encouraged, motivated and built student confidence using positive reinforcement.
- Reviewed student material through discussions, problem-solving and worksheet reviews.
- Expounded course material using assignments and activities.
- Created and updated learning materials with curriculum changes
- CAPE and CSEC Examination Preparation Guide
Timeline
Human Resources Assistant
GCG Ground Services (Jamaica) Ltd.
05.2024 - 08.2024
Marketing Intern
Target Investments Ltd.
08.2023 - 08.2023
Summer Intern
Bulwark Insurance Agency
08.2022
Summer Intern
Registrar General's Department
08.2021
Sales Assistant; Customer Service Representative
Kerry's Cash & Carry
03.2021 - 04.2021
Administrative Officer
Jaylyn's Entertainment & Events Planning
10.2017 - Current
BSc. Economics with International Relations (Minor) -
The University of The West Indies, Mona
High School Diploma -
St. Andrew High School For Girls
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