Passenger Service Agent
GCG Ground Services Limited
05.2022 - 09.2022
- Assisted passengers with check-in procedures which included verifying identification documents and issuing boarding passes
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner
- Educated American, British and Canadian passengers about luggage weight restrictions, boarding times, and trip information
- Assisted unaccompanied minors according to airport procedures to facilitate child safety for passengers travelling with Delta airlines
- Verified travel documents and tickets, providing passenger boarding passes once completed
- Prepared customer invoices and accepted payment
- Maintained computerized inventories of available passenger space and provided information on space reserved and available.
