Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Shanika Walker

Portmore

Summary

Seeking a responsible and challenging position with a progressive company that values my talent and ability. Looking to contribute to the firm's advancement and make a valuable impact.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate- Part Time

The Smokeoutlet
05.2024 - Current
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Answer customer questions about sizing, accessories, and merchandise care.
  • Educate clients on current promotional offerings and products using persuasive selling tactics.
  • Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Engage with customers through social media platforms to promote store events and new arrivals, expanding store reach.

Cold Caller

Patagon Consulting
01.2025 - 04.2025
  • Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 300-600 daily outbound calls to build partnerships and achieve sales quota.

Brand Advocate

Humana
08.2023 - 03.2025
  • Answer incoming customer inquiries regarding coverage, benefits and escalate issues to appropriate personnel
  • Provide exceptional customer support in every phone call
  • Ensure to meet all KPI's Utilize the CRM tool and other resources on the system to provide accurate information
  • Assist with claims details, payment, medical records etc

Customer service rep

Amazon Acc (Hybrid) Sutherland Global
09.2021 - 08.2023
  • Answered an average of 30-60 calls per day in a high-volume call center environment
  • Resolved customer complaints and ensure calls are handled in a professional and prompt manner
  • Contributed to the company's highest quarterly customer satisfaction rate of 92%
  • Consistently earned 'above average' or 'excellent' on-call quality evaluations
  • Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities
  • Communicated with supervisors to plan and review employee evaluations
  • Facilitated and processed correction to payroll using a ticket

Merchandiser

Facey Commodity Limited
04.2023 - 04.2023
  • Conduct regular market trips to collect seasonal trend and competitor data to share with management and broader cross-functional teams
  • Merchandise all wholesale products in accounts within assigned territory, including but not limited to shelf orders, displays, and cold boxes
  • Ensure proper rotation of product on shelf, display, and cold box Executes duties within established time lines
  • Maintain a positive working relationship and open lines of communication with supervisors, co-workers, and customers

Cashier

Dangel Auto Spares
03.2021 - 08.2021
  • Operated a cash register for cash, check, and credit card transactions with accuracy
  • Cleaned and organized the store, including the checkout desk and displays
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Answered customer telephone calls promptly and in an appropriate manner
  • Reconciled cash register towards the end of the day, by balancing all cash credit cards and checks

Server

Triple Century Sports Bar and Grill
06.2019 - 09.2019
  • Recorded food and drink orders and served customer request to the highest standard
  • Maintained full product knowledge of menu and specials
  • Made suggestions to customers base on preferences
  • Always mindful of sanitation and safety consideration when handling food

Education

Customer Service(Admin Assist) Level 2

NCTVET
12-2024

Certificate - Business Administration Level 1

Distinction College
05.2022

Mona High School
07.2020

Skills

  • Proficient in computer applications
  • Effective team player
  • Effective communication
  • Customer service excellence
  • Collaborative teamwork

Certification

CERTIFICATIONS

Sept.2021-Aug.2023


  • Certificate of Appreciation(Sutherland

Global)

  • Outstanding Performance and Lasting Contribution
  • Outstanding VOC performance
  • Badges for outstanding work and

attendance



Accomplishments

Sept.2014-Jul.2020


· Cadet club

· Sign language

· 4H Club

· Assistant House Leader

· Debate Club


Charity Services: (Donate Food to elderly homes in my community.)

References

Up on request.

Timeline

Cold Caller

Patagon Consulting
01.2025 - 04.2025

Sales Associate- Part Time

The Smokeoutlet
05.2024 - Current

Brand Advocate

Humana
08.2023 - 03.2025

Merchandiser

Facey Commodity Limited
04.2023 - 04.2023

Customer service rep

Amazon Acc (Hybrid) Sutherland Global
09.2021 - 08.2023

Cashier

Dangel Auto Spares
03.2021 - 08.2021

Server

Triple Century Sports Bar and Grill
06.2019 - 09.2019

Certificate - Business Administration Level 1

Distinction College

Mona High School

Customer Service(Admin Assist) Level 2

NCTVET

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Shanika Walker