Shanika Walker
Portmore
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate- Part Time
The Smokeoutlet
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Accounting Clerk/ Accounting Assistant
Petanc Business Services Limited
10.2025 - 02.2026
- · Processed Bank and credit card payments then reconciled credit & card statements for accuracy in accounting process.
- · Inspected account books and recorded transactions.
- · Input financial data and produced reports using Quickbooks..
- · Generated invoices upon receipt of billing information and tracked collection progress.
- · Streamlined daily reporting information entry for efficient record keeping purposes.
- · Schedule appointments for consultations.
- · Handle incoming calls, emails, and WhatsApp communications
- · Develop visual content for social media platforms
- · Record accounts receivable and payables in QuickBooks
Cold Caller
Patagon Consulting
01.2025 - 04.2025
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 300-600 daily outbound calls to build partnerships and achieve sales quota.
Brand Advocate
Humana
08.2023 - 03.2025
- Answer incoming customer inquiries regarding coverage, benefits and escalate issues to appropriate personnel
- Provide exceptional customer support in every phone call
- Ensure to meet all KPI's Utilize the CRM tool and other resources on the system to provide accurate information
- Assist with claims details, payment, medical records etc
Customer service rep
Amazon Acc (Hybrid) Sutherland Global
09.2021 - 08.2023
- Answer an average of 30-60 calls per day in a high-volume call center environment
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner
- Contributed to the company's highest quarterly customer satisfaction rate of 92%
- Consistently earned 'above average' or 'excellent' on-call quality evaluations
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication and multitasking abilities
- Communicated with supervisors to plan and review employee evaluations
- Facilitated and processed correction to payroll using a ticket
Merchandiser
Facey Commodity Limited
04.2023 - 04.2023
- Conduct regular market trips to collect seasonal trend and competitor data to share with management and broader cross-functional teams
- Merchandise all wholesale products in accounts within assigned territory, including but not limited to shelf orders, displays, and cold boxes
- Ensure proper rotation of product on shelf, display, and cold box Executes duties within established time lines
- Maintain a positive working relationship and open lines of communication with supervisors, co-workers, and customers
Cashier
Dangel Auto Spares
03.2021 - 08.2021
- Operated a cash register for cash, check, and credit card transactions with accuracy
- Cleaned and organized the store, including the checkout desk and displays
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Answered customer telephone calls promptly and in an appropriate manner
- Reconciled cash register towards the end of the day, by balancing all cash credit cards and checks
Server
Triple Century Sports Bar and Grill
06.2019 - 09.2019
- Recorded food and drink orders and served customer request to the highest standard
- Maintained full product knowledge of menu and specials
- Made suggestions to customers base on preferences
- Always mindful of sanitation and safety consideration when handling food
Education
High School Diploma -
Mona High School
Kingston, Jamaica07-2020
Certificate May 2022 - Business Administration Level 1
Distinction College
KingstonCertificate - Customer Service Level 2( Admin Assist)
NCTVET
St.Ann12-2024
Skills
- Proficient in computer applications
- Effective team player
- Support resolution skills
- Effective communication
- Customer service excellence
- Collaborative teamwork
Certification
CERTIFICATIONS
Sep 2021-Aug 2023
- Certificate of Appreciation(Sutherland
Global)
- Outstanding Performance and Lasting Contribution
- Outstanding VOC performance
- Badges for outstanding work and
attendance
Accomplishments
Sep 2014 — Jul 2020
While attending the different institutes of learning, there are several clubs, sports and societies I took part in. These Include:
· Cadet club
· Sign language
· 4H Club
· Assistant House Leader
· Debate Club
Charity:
Every year during the summer, I help my church sisters donate food items to the different elderly persons homes in my community.
References
Up on request.
Timeline
Accounting Clerk/ Accounting Assistant
Petanc Business Services Limited
10.2025 - 02.2026
Cold Caller
Patagon Consulting
01.2025 - 04.2025
Sales Associate- Part Time
The Smokeoutlet
05.2024 - Current
Brand Advocate
Humana
08.2023 - 03.2025
Merchandiser
Facey Commodity Limited
04.2023 - 04.2023
Customer service rep
Amazon Acc (Hybrid) Sutherland Global
09.2021 - 08.2023
Cashier
Dangel Auto Spares
03.2021 - 08.2021
Server
Triple Century Sports Bar and Grill
06.2019 - 09.2019
Certificate May 2022 - Business Administration Level 1
Distinction College
High School Diploma -
Mona High School
Certificate - Customer Service Level 2( Admin Assist)
NCTVET