Finacle Banking Operations
Diane Whyte-Anderson
Kingston
Summary
Detail-oriented professional with over 9 years of experience in banking operations. Developed leadership and team management skills in a fast-paced environment, consistently ensuring effective operations and team cohesion. Adapts seamlessly to new challenges by analyzing situations, and providing effective solutions.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
2
2
Certifications
Work History
Junior Payments Supervisor
National Commercial Bank Jamaica Ltd
04.2024 - Current
- Delegating days' work to team members and carrying out periodic checks to ensure daily goals are realized
- Daily audit for assigned staffs' teller journals
- Highlighting operational inefficiencies with the team and implemented corrective measures to increase effectiveness and to prevent loss to the bank
- Validate work performed by team members across various applications used in the department
- Performing monthly and quarterly snap checks on different areas within the Enterprise Operations Division to ensure functions are carried out according to procedures and report any anomalies
Senior Payments Supervisor
National Commercial Bank Jamaica Ltd
07.2024 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Addressed and engaged the team on preventative actions to avoid the reoccurrence of any exceptions raised by the Internal Audit or Operations Risk team
- Resolved any issues that were escalated for the department
- Approved/verified amounts that were above the Junior Supervisors' limits
- Created/Produced weekly reports on the department's activities
Payment Clerk
National Commercial Bank Jamaica Ltd
11.2015 - 03.2024
- Created comprehensive documentation for new systems and applications implemented within the Enterprise Payments space
- Worked as a User Acceptance Testing (UAT) personnel on various projects to ensure systems are working as expected and report any deviances: Various Alessa upgrades - incoming and outgoing wires and demand drafts, MT103 K2 Portal: - portal used to route and monitor all incoming wires, SWREPL menu option – used to automate the processing of incoming messages that are received from overseas bank, SWIFT projects- SWIFT Basic Tracker, SWIFT 2020 and SWIFT ISO20022
- Trained team members on new systems and menu options for the department
- Reconciled outstanding amounts on the Bank of Jamaica account, nostro accounts and other sundry accounts for items related to the department
Education
Bachelor of Science - Business Administration, Accounting Major and Finance Minor
University of Technology, Jamaica
Skills
- Critical thinking
- Analytical
- Attention to details
- Communication
- Team leadership
- Time management and organizational
- Team-player
- Ability to work under pressure
- Project management
Certification
Candidate for Certified Internal Auditor (Part 1 completed)
Software
Oracle Fusion
Microsoft Suite
Prime Web
Alessa Application
BOJ RTGS System
CitiDirect Platform
Awards
- Employee of the year, Centralized Payments, 2021-2022
- Employee of the Quarter, Support Division, 2021-2022, Quarter 3
Timeline
Senior Payments Supervisor
National Commercial Bank Jamaica Ltd
07.2024 - 07.2024
Junior Payments Supervisor
National Commercial Bank Jamaica Ltd
04.2024 - Current
Payment Clerk
National Commercial Bank Jamaica Ltd
11.2015 - 03.2024
Candidate for Certified Internal Auditor (Part 1 completed)
Project Managment - University if the Commonwealth Caribbean
Bachelor of Science - Business Administration, Accounting Major and Finance Minor
University of Technology, Jamaica
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