Asharine Morgan
Kingston
Summary
Experienced with managing client accounts and supporting project execution. Uses strong communication skills to ensure smooth client interactions and timely deliverables. Knowledge of problem-solving techniques and attention to detail to consistently improve client satisfaction and team efficiency.
Overview
25
25
years of professional experience
Work History
Senior Branch Account Associate
National Commercial Bank Jamaica Limited
10.2022 - Current
- Streamline account management processes for improved efficiency and accuracy.
- Deploy meticulous organization skills by assisting in the coordination of client deliverables.
- Develop strong relationships with clients through consistent communication and proactive problem solving.
- Conduct competitive analysis research to stay informed about competitor offerings and strategize accordingly.
- Mentor junior associates in effective account management techniques and customer service, fostering a culture of continuous learning and development within the team.
- Provide support to the Service Quality Manager in their efforts to implement and maintain controls within the branch for adherence to operational guidelines and compliance.
Branch Account Associate
National Commercial Bank JA. Ltd.
01.2013 - 09.2022
- Responsible for varies administrative and customer service-related duties:
- Capture application details for the processing of pre-approved loans and credit cards
- Support sales efforts by recommending specific product/service offerings and recommending to clients the most appropriate service provider
- Liaise with clients to determine their unmet needs and lending opportunities, ensuring the execution of transactions from initial to end stage
- Promote the use of alternative service channels and encourage migration to automated options
- Develop lasting business relationships with clients
- Monitor and resolve client queries, complaints and service issues
- Major Achievement: Selected by peers to represent the unit as Digital Ambassador and Organization Health Champion
- Appointed to the role of Digital Associate by my superior and assisted in leading the branch’s digital transition during NCB’s digitization thrust
Acting Personal Financial Officer
National Commercial Bank JA. Ltd.
01.2013 - 01.2014
- Assessed the needs of potential clients and identified appropriate products and services
- Executed sales to meet assigned monthly targets
Teller
National Commercial Bank JA. Ltd.
01.2000 - 01.2003
- Effectively processed cash transactions in a security-sensitive environment while assessing potential fraudulent activities
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Marketed NCB products to prospective clients and prepared account statements
- Major Achievement: Peer-to-Peer award for being an excellent team player as well as Smile award for pleasant customer and staff relations.
Education
BSc. - Business Administration
University College of the Caribbean (UCC)
01.2008
High School Diploma - undefined
The Queen’s School
01.1998
Skills
- Advanced proficiency in Microsoft Office Suite, Oracle Self-Serve, Finacle Core
References
Available upon request
Accomplishments
Lead the planning committee for staff engagement and team building activities within the branch for the past 5 years.
Participant in the CEO breakfast as a recipient of the top customer service award within the branch.
Timeline
Senior Branch Account Associate
National Commercial Bank Jamaica Limited
10.2022 - Current
Branch Account Associate
National Commercial Bank JA. Ltd.
01.2013 - 09.2022
Acting Personal Financial Officer
National Commercial Bank JA. Ltd.
01.2013 - 01.2014
Teller
National Commercial Bank JA. Ltd.
01.2000 - 01.2003
High School Diploma - undefined
The Queen’s School
BSc. - Business Administration
University College of the Caribbean (UCC)
Similar Profiles
Tamara LoganTamara Logan
Retail Support Officer at National Commercial Bank Jamaica LimitedRetail Support Officer at National Commercial Bank Jamaica Limited
Matthew TurnerMatthew Turner
Intern at National Commercial Bank Jamaica LimitedIntern at National Commercial Bank Jamaica Limited
Andrew WilliamsAndrew Williams
Developer /Analysis Engineer at National Commercial Bank Jamaica Limited (NCB)Developer /Analysis Engineer at National Commercial Bank Jamaica Limited (NCB)
Khalia SammsKhalia Samms
Graduate Intern - Public Procurement Branch at Ministry of Finance & the Public ServiceGraduate Intern - Public Procurement Branch at Ministry of Finance & the Public Service
Justin StrongJustin Strong
Freight Conductor at Canadian National RailwayFreight Conductor at Canadian National Railway