CHEVELLE HEAVEN
Montego Bay,08
Summary
Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
Work History
Server
Hyatt Ziva & Zilara
Montego Bay, Rose Hall
09.2022 - Current
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
RIU Montego Bay
Montego Bay, Ironshore
05.2021 - 05.2022
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Station Leader
Holiday Inn Resort
Montego Bay, Rose Hall
04.2011 - 05.2020
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Complied with company policies, objectives and communication goals.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Education
Food & Beverage certified - Food & Beverage
Kenilworth Heart Institute
08-2009
High School Diploma -
Anchovy High School
Anchovy St.James07-2008
Barracks Road Primary School
Montego Bay07-2003
Skills
- Safe Food Handling
- Table Setting
- Order Management
- Table Bussing
- Food Running
- Beverage Preparation
- Professional Appearance
- Guest Engagement
- Cash Handling
- Exceptional customer service
- Sales expertise
- Special dietary requirements
- Positive and professional
Timeline
Server
Hyatt Ziva & Zilara
09.2022 - Current
Server
RIU Montego Bay
05.2021 - 05.2022
Station Leader
Holiday Inn Resort
04.2011 - 05.2020
Food & Beverage certified - Food & Beverage
Kenilworth Heart Institute
High School Diploma -
Anchovy High School
Barracks Road Primary School
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