Jodi-Ann J. Scott
Montego Bay
Summary
To gain employment within the hospitality and tourism field where I am able to use my abilities and skills that I have obtain over the years to make a valuable and worthwhile contribution to its growth and development.
Overview
12
12
years of professional experience
Work History
Senior Assistant Butler Manager
Hyatt Ziva and Zilara Rosehall
12.2024 - Current
- Prepared reports for management to provide insights on team performances.
- Conducted research for presentations to support decision-making.
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Facilitated regular staff training sessions to keep employees up-to-date on industry best practices and company policies.
Butler
Hyatt Ziva & Zilara Rosehall
12.2015 - Current
- Arranged for personal services such as haircuts, manicures, and massages
- Utilized skill to carry out check-in and check-out procedures, setting up luggage, and transportation assistance on demand
- Anticipated guests' needs by learning and studying dislikes, preferences and allergies
- Assisted kitchen and bar staff with food and beverage preparation for guests, including non-alcoholic and alcoholic beverages
- Maintained equipment in working condition and reported maintenance issues for repair
- Greeted guests upon arrival to assist with luggage and direct guests to rooms
- Attended to housekeeping services, including shoe polishing, laundry, dry cleaning and ironing
- Maintained up-to-date knowledge of all hotel amenities and area events and activities to recommend fun, entertaining hot spots to guests
Butler Supervisor
Hyatt Ziva & Zilara Rosehall
10.2023 - 12.2024
- Greeted guests upon arrival to assist with luggage and direct guests to rooms
- Arranged for personal services such as haircuts, manicures, and massages
- Anticipated guests' needs by learning and studying dislikes, preferences and allergies
- Maintained up-to-date knowledge of all hotel amenities and area events and activities to recommend fun, entertaining hot spots to guests
- Attended to housekeeping services, including shoe polishing, laundry, dry cleaning and ironing
- Assisted kitchen and bar staff with food and beverage preparation for guests, including non-alcoholic and alcoholic beverages
- Coordinated amenities in guest suites according to reservation preferences
- Contacted appropriate supervisor of any findings related to patient abuse or neglect
- Helped patients and families in preparing healthy, nutritious meals and snacks
- Managed day-to-day clients' needs, including appointments, errands and light housekeeping
- Positioned patients in bed to avoid bedsores and improve overall comfort
- Attended training activities and seminars to improve customer service and care skills
Hostess
Hyatt Ziva & Zilara Rosehall
01.2015 - 12.2015
- Checked on customers to assess satisfaction and proactively handle potential complaints
- Monitored team performance during high-volume shifts to quickly flex with changing demands and maintain service standards
- Taught hosts to anticipate guests' needs and stay ahead of demand
- Checked reception area regularly and coordinated upkeep to maintain professional entryway
Dining Room (Waitress)
Azul Sensatori
10.2014 - 12.2014
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Showed enthusiasm and knowledge about new products and special promotions
- Greeted all guests with smile and friendly welcome
- Assisted guests with making menu choices and took note of special requests
Dining Room (Waitress)
Sandals Negril
02.2013 - 06.2014
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Handled multiple tables simultaneously with high service quality
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
Education
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Frome Technical High School
01.2011
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McCrimmon Middle School
Canada01.2008
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Brisdale Public School
Canada01.2005
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Savanna-La-Mar Seventh Day Adventist Preparatory School
01.2004
Skills
- ASSIGN WORK
- COACH BUTLERS FOR SERVICE PERFORMANCE
- CONTRIBUTE TO INNOVATION PROCESS WITHIN OWN SCOPE OF WORK IN BUSINESS UNITCULTIVATE WORKPLACE RELATIONSHIPS AND DIVERSITY
- DEVELOP AND MOTIVATE TEAM MEMBERS THROUGH CAPABILITY DEVELOPMENT
- DEVELOP PERSONAL EFFECTIVENESS AT SUPERVISORY LEVEL
- DEVELOP PRODUCT KNOWLEDGE
- DISPLAY CRITICAL THINKING AND ANALYTICAL SKILLSIMPLEMENT LOSS/RISK PREVENTION
- IMPLEMENT SUSTAINABLE OPERATIONS USING GREEN INITIATIVES
- LEAD TEAM TO DEVELOP OPERATIONAL PLANMANAGE A DIVERSE SERVICE ENVIRONMENT
- MANAGE GUEST/CUSTOMER CONCERNS AND FEEDBACK
- MANAGE GUEST/CUSTOMER EXPERIENCEMANAGE OPERATIONS FOR SERVICE EXCELLENCEMONITOR WORKPLACE SAFETY AND SECURITY
- PROVIDE ADVANCED DINING ROOM SERVICE
- READ AND INTERPRET OPERATIONAL REPORTSSOLVE PROBLEMS AND MAKE DECISIONS AT A SUPERVISORY LEVEL
- SUPPORT STRATEGIC AND OPERATIONAL PLANS
LANGUAGES
English
Fluent
Timeline
Senior Assistant Butler Manager
Hyatt Ziva and Zilara Rosehall
12.2024 - Current
Butler Supervisor
Hyatt Ziva & Zilara Rosehall
10.2023 - 12.2024
Butler
Hyatt Ziva & Zilara Rosehall
12.2015 - Current
Hostess
Hyatt Ziva & Zilara Rosehall
01.2015 - 12.2015
Dining Room (Waitress)
Azul Sensatori
10.2014 - 12.2014
Dining Room (Waitress)
Sandals Negril
02.2013 - 06.2014
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Frome Technical High School
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McCrimmon Middle School
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Brisdale Public School
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Savanna-La-Mar Seventh Day Adventist Preparatory School
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