Derval Bruce
Montego Bay,08
Summary
Proven expertise in elevating guest experiences at Grand Palladium Jamaica Resort & Spa, mastering wine pairing and service quality to significantly increase sales. Adept at fostering warm customer relationships and maintaining high food safety standards, bring a blend of meticulous attention to detail and interpersonal skills to every dining encounter. Focused and reliable waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Organized waiter with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
Grand Palladium Jamaica Resort & Spa
08.2018 - Current
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
Bartender
Relax Resort
06.2017 - 08.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
Restaurant Waiter
Hilton Resort and Spa
04.2016 - 08.2016
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Anchovy High School
C378+M5G, Anchovy Anchovy High School09.2015
(NVQ-J) Diploma - Food & Beverage Maitre’D Level 3
Northwest TVET Institute – Kenilworth Campus
CVPX+PWW, Sandy Bay Kenilworth HEART Academy.03.2017
Skills
- Order Taking
- Food presentation
- Wine pairing
- Table Setting
- Service Quality
- Food inspection
- Food safety understanding
- Safe Food Handling
- Order Accuracy
- Wine Knowledge
- Professional Appearance
- Food station setup
- Wine service
Timeline
Restaurant Waiter
Grand Palladium Jamaica Resort & Spa
08.2018 - Current
Bartender
Relax Resort
06.2017 - 08.2018
Restaurant Waiter
Hilton Resort and Spa
04.2016 - 08.2016
High School Diploma -
Anchovy High School
(NVQ-J) Diploma - Food & Beverage Maitre’D Level 3
Northwest TVET Institute – Kenilworth Campus
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