Brian Murray
Montego Bay
Summary
Efficient Custodian with more than 5 years executing custodial and maintenance duties in and around campus facilities. Skilled at performing minor repairs and responding quickly to emergency service calls. Completes all tasks with enthusiasm and considered highly skilled in Teamwork and adaptation. Self-motivated with attention to detail in all aspects of work.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Iberostar Hotel & Resort
04.2021 - 12.2023
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
- Contributed to the development of promotional materials for events held at the hotel, increasing event bookings.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
Housekeeping Houseman
Iberostar Hotel & Resort
09.2015 - 03.2019
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Coached new employees by demonstrating approved cleaning procedures.
- Moved beds, sofas and heavy furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
- Swept and damp-mopped private stairways and hallways.
- Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Responded to guest requests for linens and lost items quickly, which increased patron satisfaction rates by 40% on company score-cards.
Education
Associate of Arts - General Studies
Herbert Morrison Technical High School
Montego Bay, St James 07.2015
High School Diploma -
Cambridge High School
Cambridge, St James, Jamaica07.2013
Skills
- Supply inventory management
- Buffing and waxing
- Mixing cleaning chemicals
- Detail-oriented
- Sanitization techniques
- Team player
- Minor repairs
- Technical support
- Team building
- Recordkeeping
- Training
- Time management
- Inventory management
- Cash management
- Staff supervision
- Customer service
- Budgeting
- Strategic planning
- Data entry
- Project management
Timeline
Front Desk Agent
Iberostar Hotel & Resort
04.2021 - 12.2023
Housekeeping Houseman
Iberostar Hotel & Resort
09.2015 - 03.2019
Associate of Arts - General Studies
Herbert Morrison Technical High School
High School Diploma -
Cambridge High School
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