Amoui Ashman
Portmore
Summary
Results-driven and customer-focused professional with over 10 years of experience in call centre customer service. Proven track record of resolving customer complaints, improving satisfaction ratings, and consistently meeting or exceeding performance targets. Possess excellent communication, problem-solving, and time management skills, with the ability to work effectively in a fast-paced environment. Proficient in software and data systems Dedicated to delivering exceptional customer experiences and contributing to a positive and productive team culture."
Overview
10
10
years of professional experience
Work History
Entertainment Host/ Perfomer
Iberostar Resort & Spa
06.2019 - 09.2022
- Assisted event managers in executing successful entertainment programs for increased attendee satisfaction.
- Hosted diverse range of events, showcasing versatility and adaptability to various audiences.
- Maintained a professional demeanor while hosting high-profile events, representing the company brand positively.
- Developed and maintained a strong social media presence, sharing event highlights and engaging with followers for increased brand awareness.
- Boosted audience participation through engaging games and trivia segments during event breaks.
- Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.
- Enhanced audience engagement by incorporating interactive activities during live events.
- Managed stage performances, ensuring seamless transitions between acts and maintaining audience interest.
- Greeted guests and welcomed patrons in support of company service policy.
Quality Control Specialist
Sentry Management Solutions
09.2016 - 12.2019
- Participated in external and internal audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Collaborated with teams to ensure consistent adherence to quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded and organized test data for report generation and analysis.
Customer Service Representative ( Home Based )
Humana (Dental)
11.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Versatel Marketing
08.2014 - 09.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Representative
Soft Sheen Carson LTD
04.2012 - 01.2014
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Education
Bachelor Of The Arts - Music
The College of Westchester
325 Central Ave, White Plains, NY 10606, New YorkHigh School Diploma - Business Finance
Cardinal Spellman High School
1 Cardinal Spellman Pl, Bronx, NY 1046606.2009
Skills
- Exceptional communication
- Stage presence
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Product knowledge
Timeline
Entertainment Host/ Perfomer
Iberostar Resort & Spa
06.2019 - 09.2022
Quality Control Specialist
Sentry Management Solutions
09.2016 - 12.2019
Customer Service Representative ( Home Based )
Humana (Dental)
11.2015 - 01.2017
Customer Service Representative
Versatel Marketing
08.2014 - 09.2015
Sales Representative
Soft Sheen Carson LTD
04.2012 - 01.2014
Bachelor Of The Arts - Music
The College of Westchester
High School Diploma - Business Finance
Cardinal Spellman High School
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