Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Sheneika Jobson

Falmouth,Jamaica

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cocktail Waitress

Iberostar Rosehall Beach & Spa Resort
Montego Bay
04.2022 - Current
  • Greeted customers and provided menus to guests.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Delivered orders accurately and promptly to tables.
  • Kept bar stocked with necessary supplies including glassware, garnishes, ice and liquor.
  • Ensured that all drinks were prepared according to standard recipes.
  • Maintained knowledge of current specials, promotions and menu changes.
  • Monitored guests' consumption levels while serving alcoholic beverages to ensure compliance with state laws.
  • Provided excellent customer service by anticipating guest needs and responding quickly to requests.
  • Suggested additional menu items or drinks upon request by guests.
  • Processed cash payments, credit cards or other forms of payment efficiently at end of shift.
  • Maintained tidiness and organization throughout bar area.

Waitress & Cashier

Margaritaville Caribbean
Falmouth, Trelawny
11.2016 - 09.2018
  • Processed payments accurately using cash registers or POS systems.
  • Presented food and beverages to guests at tables.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Resolved customer complaints professionally in accordance with company policy.

Housekeeper

Royalton White Sands
Falmouth, Trelawny
04.2015 - 10.2015
  • Responded to requests from guests regarding housekeeping needs.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Ensured that all health standards were met during cleaning operations.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Maintained and organized cleaning supplies stock.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Education

Hospitality Certification - Hospitality And Tourism Management

Falmouth HEART NSTA Training Institute
Falmouth Trelawny, Jamaica W.I
02-2014

High School Diploma -

Aboukir High School & Institute
St. Ann ,Jamaica
07-2011

High School Diploma -

Claude McKay High School
Clarendon Jamaica
07-2008

Skills

  • Customer service
  • Effective communication
  • Attention to detail
  • Team collaboration
  • Time management
  • Conflict resolution

Certification

  • CSEC Passes
  • Hospitality Certification (Bar, Waitering & Housekeeping)
  • Team Jamaica Certified

Accomplishments

  • Food and Beverage Captain- Team Jamaica Programme

References

Diana Watson                                                                          Annisa Bailey-Smith

Human Resource Director                                                    Supervisor                                                                

Iberostar Selection Rosehall Suites                                    Iberostar Selection Rosehall Suites

Rosehall, St James                                                                  Rosehall, St James

Tel# 1876-680-0000                                                               Tel#1876-899-7017

Timeline

Cocktail Waitress

Iberostar Rosehall Beach & Spa Resort
04.2022 - Current

Waitress & Cashier

Margaritaville Caribbean
11.2016 - 09.2018

Housekeeper

Royalton White Sands
04.2015 - 10.2015

Hospitality Certification - Hospitality And Tourism Management

Falmouth HEART NSTA Training Institute

High School Diploma -

Aboukir High School & Institute

High School Diploma -

Claude McKay High School

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Sheneika Jobson