Summary
Overview
Work History
Education
Skills
Leadership
Accomplishments
Timeline
Yolandah Russell-Bloomfield

Yolandah Russell-Bloomfield

Manchester

Summary

I am a goal-oriented individual with a solid educational background, holding a BSc in Business Administration and an MSc in Counseling Psychology, specializing in Educational Psychology. Over nineteen years, I have gained extensive experience in Human Resource Management, which has allowed me to develop my abilities in delivering efficient support services and fostering synergy within my team in areas like HR Management, Administration, and Leadership.
My primary ambition is to build a successful career within an organization that values and embraces the unique combination of my diverse educational background, encompassing business expertise and a deep understanding of psychology. This blend enables me to bring innovative solutions and fresh perspectives to challenges faced by the organization. I am focused on delivering efficient support services, effective team leadership, and exceptional relationship-building abilities that prepare me to embark on a fulfilling career that aligns with my values and leverages my diverse educational background.

Overview

9
9
years of professional experience

Work History

Senior Secretary

Roger Clarke High School
Balaclava P.O., St. Elizabeth
04.2019 - Current
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed multiple calendars and contacts using computer software.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Responded to customer issues to provide immediate resolution and improve retention.

Acting Guidance Counsellor

Victor Dixon High School
Mandeville, Manchester
05.2023 - 07.2023
  • Followed-up with outside mental health service providers to coordinate in-school support.
  • Consulted with families and staff to discuss strategies necessary for improved student social and academic performance.
  • Counseled students regarding variety of social, educational and interpersonal issues.
  • Offered counseling services to 20 students.
  • Worked collectively with education professionals to deliver in-school counseling support for identified students.

Operations Manager

Eco Farms
Mandeville, Manchester
01.2017 - 03.2019
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Planned delivery routing, team workflows and promotional initiatives.

Client Relations & Operations Officer

Barita
Mandeville, Manchester
11.2014 - 04.2016
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Completed diverse tasks on daily basis to serve customer needs, processed and issued money orders, managed returns and exchanges and logged daily shipments.
  • Upheld privacy and security requirements for customer information.
  • Addressed inquiries from clients and department team members.

Education

Post Graduate Diploma in Education -

Northern Caribbean University, Mandeville , Manchester
12.2023

Masters of Science in Counselling Psychology (Emphasis: Educational Psychology) -

Northern Caribbean University
08.2023

Supervisory Management Level 3 – Certified -

01.2022

Executive Secretary Level 4 – Certified -

01.2021

Customer Service Level 2 – Certified -

01.2021

Workforce Solutions – S.W. -

01.2020

BSc Business Administration -

University College of The Caribbean, Mandeville, Manchester
07.2016

ASc Management Studies -

MIND, Mandeville, Manchester
04.2008

Business Studies – Certificate -

Jamaica Bible College & Community Institute, Mandeville, Manchester
07.2002

CXC - (7) - | GCE - (1) -

Holmwood Technical High School
08.1999

High School Leaving Certificate - Food and Nutrition

Holmwood Technical High School, Christiana, Manchester
07.1999

Skills

  • Verbal and Written Communication
  • File Systems Management
  • Complex Problem-Solving
  • Quickbooks
  • Office Staff Leadership
  • Database Management
  • Office Administration
  • Supply Restocking
  • Supply Ordering
  • Developing Presentations
  • Filing Experience

Leadership

  • Acting Guidance Counsellor/Teacher - Contract, 05/2023 - 07/2023, Victor Dixon High School
  • Guidance Counsellor/Teacher, 01/2023 - 05/2023, West Indies Preparatory School
  • H.F.L.E Facilitator, 10/2022 - 12/2022, El Instituto de Mandevilla Preparatory School

Accomplishments

  • Excellent Work Certificate, 2021, Roger Clarke High School
  • Exemplary Service Award, 2020, Roger Clarke High School
  • Outstanding Achievement Award, 2015 - 2016 (Financial Accounting), UCC
  • Certificate of Recognition, 2014 (Market Research), UCC
  • Outstanding Contribution Award, 2018/2023, El Instituto de Mandevilla
  • Outstanding Parent Award, 2013 - 2017, Belair Preparatory School

Timeline

Acting Guidance Counsellor - Victor Dixon High School
05.2023 - 07.2023
Senior Secretary - Roger Clarke High School
04.2019 - Current
Operations Manager - Eco Farms
01.2017 - 03.2019
Client Relations & Operations Officer - Barita
11.2014 - 04.2016
Northern Caribbean University - Post Graduate Diploma in Education,
Northern Caribbean University - Masters of Science in Counselling Psychology (Emphasis: Educational Psychology),
- Supervisory Management Level 3 – Certified,
- Executive Secretary Level 4 – Certified,
- Customer Service Level 2 – Certified,
- Workforce Solutions – S.W.,
University College of The Caribbean - BSc Business Administration,
MIND - ASc Management Studies,
Jamaica Bible College & Community Institute - Business Studies – Certificate,
Holmwood Technical High School - CXC - (7) - | GCE - (1),
Holmwood Technical High School - High School Leaving Certificate, Food and Nutrition

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Yolandah Russell-Bloomfield