Software design, volunteerism, netball
SIDONEY VASSELL
Business Analyst
St. Andrew,Jamaica
Summary
Adaptable and detail-driven Business Analyst with 9+ years in Business Process Re-engineering and Quality Assurance Testing. Certified Project Management Professional adept in IT Project Management and Agile Scrum with strong desire for continuous professional growth.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Junior Analyst
Jamaica Public Service Company
St. Andrew, Jamaica
10.2014 - Current
- Manages and coordinates project activities and communication with overseas vendors, IT stakeholders and the business.
- Develops Business Requirements and design for integrated applications.
- Coordinates and executes testing and implementation activities.
- Coordinates with key business owners to re-engineer business processes for greater efficiency.
- Manages Software Development Lifecycle (SDLC), and develops and manages project schedules and resources.
- Develops and maintains project documents.
Revenue Assurance Agent
Jamaica Public Service Company
St. Andrew, Jamaica
10.2004 - 10.2014
- Performed duties in accordance with Meter Reading Exceptions process to facilitate timely billing of accounts to meet monthly deadline.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Collaborated with IT department to executive testing for bug fixes rendered by the Customer Suite vendor.
- Analyzed and adjusted customer billing for average 2,000 accounts monthly with the aim of achieving accurate Billing for Revenue collection.
- Performed Quality Assurance testing for all Revenue Management business processes.
- Developed, managed and executed training activities for end users.
- Develop and managed the Net Billing Process for customers with renewable resources.
Education
Bachelor of Science - Management Information Systems
Excelsior Community College
Kingston, Jamaica 01.2014 - 12.2014
Bachelor of Science - Management Information Systems
Excelsior Community College
Kingston, Jamaica 09.2016 - 08.2020
Skills
Agile Practitioner
Quality Assurance
Customer Service
Project Management
Business Process Re-engineering
Scrum Product Owner
Change Control Processes
Leadership
Microsoft Office Suite
Oral & Written Communication
Critical Thinking & Problem Solving
Team-oriented
Functional & Non-functional Requirements
Certification
Scrum Product Owner Certified - SCRUMStudy
Notable Projects
Hansen Customer Suite (CS) Upgrade (2021 - current) Project Manager
Improve CS efficiency and re-engineering its integrated applications
JPS Digital Transformation (2020 - 2021) Business Analyst
Redevelopment of the JPS Mobile & Web Applications to improve customer experience
Robotic Process Automation (2019 - 2020) Project Lead
Reengineering the Meter Reading Exception business process through automation.
Hansen Customer Suite (CS) Upgrade (2013 - 2014) Subject Matter Expert
JPS enterprise application that manages its 600,000+ accounts.
Accomplishments
- Valedictorian (2020)
- Most Outstanding Student for the School of Computer Studies (2020)
- Principal's Honour Roll (2016 - 2020)
Excelsior Community College
Interests
Timeline
Scrum Product Owner Certified - SCRUMStudy
03-2022
Project Management Professional (PMP) - Project Management Institute
11-2021
Electrical Installation (Level 2) - Heart Trust NTA
10-2016
Bachelor of Science - Management Information Systems
Excelsior Community College
09.2016 - 08.2020
Junior Analyst
Jamaica Public Service Company
10.2014 - Current
Bachelor of Science - Management Information Systems
Excelsior Community College
01.2014 - 12.2014
Revenue Assurance Agent
Jamaica Public Service Company
10.2004 - 10.2014