Marsha-Gay Wallace
Kingston,Jamaica
Summary
Resourceful leader with a history of meeting company goals utilizing consistent and organized practices. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance
Overview
18
18
years of professional experience
Work History
People Operations Advisor/HR Generalist
Jamaica Public Service Company Ltd
10.2021 - Current
- Assists in preparation of Human Resource strategy and implementation in conjunction with the Senior Vice President
- Currently assigned technical portfolio of the business which includes: Generation, Energy Delivery and Innovation and Technology
- Manages Manpower planning for the assigned Divisions
- Manages recruitment function of the assigned Divisions
- Aligns assigned division/departments to the business goals and strategies for employee relations and related matters
- With support from relevant departments, offers expert legal, generalist and best practice HR advice to Senior Leadership Team, Managers and Supervisory professionals
- Ensures that the highest quality on-boarding experience is delivered for all employees, on a consistent basis
- Ensures open communication between the department and divisional leadership teams, while sharing and driving best practices
- Provides career advice and assistance to managers, supervisors and employees
- Manages and drives staff engagement and career development initiatives to assigned division - aligned with HR Division / training to deliver on a vibrant and dynamic culture
- Ensures and guides effective management of Company Discipline and Grievance handling procedures in conjunction with the Industrial Relations team
- Oversees HR Programs in assigned division related to engagement, development, succession planning and performance
Manager - HR Operations/Business Partner
Jamaica Public Service Company Ltd
10.2019 - 10.2021
- Functions same as role above, HR restructuring resulted in expansion and upgrade of role
- Only responsible for 1 Division
Manager, J.E.S.S. HR Operations
KPMG
09.2018 - 09.2019
- Managed 5 process areas comprising 32 team members
- Matrix organization reported onshore to Associate Director and offshore to Executive Director of Human Resources
- Ensured that established service level agreements are either attained or exceeded
- Ensured that adequate staffing levels were maintained for each team
- Worked with direct report to create career development plans
- Worked with functional stakeholders to identify and ensure implementation of process enhancements to continuously improve performance
- Recognized and communicated potential risks and issues to leadership team and key stakeholders
- Successfully managed team, which resulted in additional functions transferred to process areas
Manager - Human Resources
Caribbean Maritime University
11.2016 - 08.2018
- Managed recruitment, selection and talent management process of University to attract, engage and retain employees
- Managed leave benefits
- Managed performance evaluation process
- Designed and monitored database used to manage compensation, benefits, employment/contract date
- Prepared quarterly organization performance reports using quantitative data; to improve operational excellence and for Public Administration governance compliance
- Prepared monthly, quarterly and annual reports
- Instrumental in budget preparation for Human Resources Department
- Managed all human resource functions from onboarding to off boarding
- Implemented and managed learning management process to facilitate training
- Conducted employment verification checks on all potential employees.
Human Resources Officer/Consultant
Dawgen Global
02.2010 - 10.2015
- Achievements: Successfully completed the Human Resources Policy Manuals in consultation with business partners and HR clients
- Managed Human Resources services of the firm
- Successfully managed the organizational change management initiatives during the acquisition of 2 firms; in 2013 and 2014 thus transitioning 40 and 13 employees respectively
- Aided in the engagement of 6 new companies over a two year period by successfully preparing technical proposal documents
- Provided guidance and training for a team of 6 employees to provide payroll services to 20 organizations; with employees ranging from 30 to 450
- Managed firm-client relationships; which improved the services offered being referred to potential clients
- Assisted in the re-branding exercise as the firm had a name change and designed a Company Magazine detailing the services offered
Human Resource Assistant
Baking Enterprises (1988) Limited
11.2008 - 01.2010
- Managed Employment contracts and maintained personnel files
- Managed attendance registers, which were used to determine end of year gratuity payment to employees of hotel workers in Group of Companies
- Prepared correspondents and job letters in timely manner.
Administrator
Kabana Restaurant & Garden Bar
04.2008 - 10.2008
- Coordinated reservations for individuals and groups
- Managed inventory of storage room
- Answered all incoming calls and handled all customer satisfaction matters
- Oversaw operation of business in absence of Manager
- Processed payroll based on hours worked
- Recorded daily sales and bank account balances.
Human Resource Coordinator & Purchasing Supervisor
Super Plus Food Stores
08.2006 - 03.2008
- Purchased goods and assisted in the management of the inventory; integral in the stock taking process
- Effectively computed time card data to ensure the timely payment of approximately 40 employees island wide
- Created a spreadsheet to manage job applications in terms of competency, experience and location as a component of the strategic staffing process
- Conducted orientation sessions and customer service training.
Education
Master of Science - Human Resources Development
University of The West Indies
Kingston11-2014
Bachelor of Science - Human Resources Development (Minor)
University of The West Indies
Political Science (Major)11-2006
Skills
- People Management
- Talent Acquisition
- Human Resources Management
- Strategic Staffing
- Strategic Planning
- Succession Planning
- Business Planning
- Budget Control
- Staff Development
- Workforce Management
- Performance Management
- Policy Implementation
Timeline
People Operations Advisor/HR Generalist
Jamaica Public Service Company Ltd
10.2021 - Current
Manager - HR Operations/Business Partner
Jamaica Public Service Company Ltd
10.2019 - 10.2021
Manager, J.E.S.S. HR Operations
KPMG
09.2018 - 09.2019
Manager - Human Resources
Caribbean Maritime University
11.2016 - 08.2018
Human Resources Officer/Consultant
Dawgen Global
02.2010 - 10.2015
Human Resource Assistant
Baking Enterprises (1988) Limited
11.2008 - 01.2010
Administrator
Kabana Restaurant & Garden Bar
04.2008 - 10.2008
Human Resource Coordinator & Purchasing Supervisor
Super Plus Food Stores
08.2006 - 03.2008
Master of Science - Human Resources Development
University of The West Indies
Bachelor of Science - Human Resources Development (Minor)
University of The West Indies
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