Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shereika Miller-Douglas

New Seville Heights, St. Ann's Bay P.O.

Summary

I am a hardworking, people oriented, reliable, self-motivated individual who asserts myself in any area where I can serve, primarily in customer service and administrative tasks where I have served for over six years. I am a team player that believes that businesses strive on cohesion, hence I am open to share and to learn from my team anything that will improve the efficiency of the organization. I had been an asset in my past jobs, both employers can attest to my positive contributions in all areas of work especially as it relates to customer service and support.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

Customer Service Representative

National People’s Co-operative Bank of Jamaica Ltd.
03.2018 - 01.2021
  • Handles transactions at teller station
  • Administrative duties
  • Marketing and selling activities
  • Support activities
  • Preparation of reports
  • Customer Service

Data Entry Technician/Photographer

Tax Administration, Jamaica
01.2008 - 2011
  • Customer Service
  • Data Entry
  • Photographing
  • Filing

Motor Vehicle Officer (Acted)

Tax Administration, Jamaica
2010 - 2010
  • Customer Service
  • Prepare Title Documentations and Issue
  • Data Entry/Filing
  • Document verification
  • Preparation of Report

Drivers Licenses Officer (Acted)

Tax Administration, Jamaica
2009 - 2009
  • Customer Service

Laminations Clerk

Tax Administration, Jamaica
01.2008 - 2008
  • Customer Service
  • Laminate and secure Licenses
  • Data Entry/Filing
  • Issuing of Licenses

Education

Diploma - Arts and Social Sciences

Brown’s Town Community College
Brown's Town, St. Ann

Diploma - 7 CSEC Subjects

York Castle High School
Brown's Town, St. Ann

Skills

  • Customer Service
  • Data entry
  • Microsoft office
  • Document preparation
  • Proofreading
  • Critical thinking
  • Active listening

Accomplishments

  • Monetary Transactions - Handled cash, checks and transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.

Certification


  • 2018- Kellits High School Evening Division CSEC in Principles of Accounts CXC– General Proficiency PRINCIPLES OF ACCOUNTS Grade 1
  • 2009- Tax Administration Certification of Achievement in Sign Language
  • 2008- Team Jamaica Certificate: Team Member


Timeline

Customer Service Representative

National People’s Co-operative Bank of Jamaica Ltd.
03.2018 - 01.2021

Data Entry Technician/Photographer

Tax Administration, Jamaica
01.2008 - 2011

Laminations Clerk

Tax Administration, Jamaica
01.2008 - 2008

Motor Vehicle Officer (Acted)

Tax Administration, Jamaica
2010 - 2010

Drivers Licenses Officer (Acted)

Tax Administration, Jamaica
2009 - 2009

Diploma - Arts and Social Sciences

Brown’s Town Community College

Diploma - 7 CSEC Subjects

York Castle High School
Shereika Miller-Douglas