Shavana Rose
Ocho Rios
Summary
Skilled Customer Support Professional with experience in handling customer inquiries across various communication channels, including phone, email, chat and SMS. Completed Zendesk training and is now proficient, with a strong ability to solve problems, demonstrate empathy and deliver exceptional customer experiences. Adept at multitasking, working collaboratively and independently adhering to client guidelines.
Overview
5
5
years of professional experience
Work History
Order Agent
Franchise First Pizza Hut America
12.2020 - 11.2021
- Reviewed customer’s orders and inquiries to ensure accuracy of requested items.
- Provided customer service support for order processing and delivery status updates.
- Updated customers records in the system with order information such as payment method, delivery address, rewards recipient email etc .
- Collected customer’s payment information & placed orders.
- Upsell specific items.
Virtual Assistant
Titus and Tardials International Service Limited, Remote -Virtual Assistant/Social Media Manager
01.2018 - 12.2020
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Compiled data from various sources to create reports and presentations.
- Created invoices and tracked payments received from customers.
- Manage the company’s social media & created marketing materials.
VIP Hostess
Glamour Agency/ Chelsea Ducasse (1876-869-7543)
11.2016 - 04.2017
- Greeted guests upon arrival and ensured their satisfaction with the overall experience.
- Assisted in seating guests and providing them with menus.
- Provided information about available services and amenities to VIP clients.
- Maintained a clean and organized work environment at all times.
- Monitored guest feedback to ensure quality service was being provided consistently.
- Displayed excellent customer service skills while interacting with guests.
- Developed strong relationships with clients by responding promptly to inquiries, requests and concerns.
Education
TPDCO Certification/License - Tourism And Hospitality
Complete Tourism Training Institute
Ocho Rios06-2024
High School Diploma -
Marcus Garvey Technical High School
St.Ann’s Bay, St.Ann, Jamaica07-2012
Skills
- Empathy & Active Listening
- CRM Tools (Zendesk)
- Inbound Call Handling
- Attention To Detail & Problem Solving
- Adaptability & Versility
- Great Communication & Teamwork
- Multitasking in Digital Environments
Languages
English
Upper intermediate (B2)
Timeline
Order Agent
Franchise First Pizza Hut America
12.2020 - 11.2021
Virtual Assistant
Titus and Tardials International Service Limited, Remote -Virtual Assistant/Social Media Manager
01.2018 - 12.2020
VIP Hostess
Glamour Agency/ Chelsea Ducasse (1876-869-7543)
11.2016 - 04.2017
TPDCO Certification/License - Tourism And Hospitality
Complete Tourism Training Institute
High School Diploma -
Marcus Garvey Technical High School
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