Azoria D. Powell
May Pen,Jamaica
Summary
Customer-focused professional with over three years of experience in customer support roles. Demonstrated success in maintaining high customer satisfaction levels and resolving complex issues through comprehensive research. Skilled in problem-solving, effective communication, and technical proficiency with CRM software. Committed to supporting team objectives by delivering exceptional service and building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Support Agent
eCommerce Brands
09.2022 - Current
- Delivered high-quality, high-volume customer support via email, live chat, and phone.
- Resolved product inquiries, returns, and refund requests, consistently achieving one-touch resolutions.
- Maintained an average Customer Satisfaction (CSAT) rating of 95%+ through exceptional service.
- Managed backend operations on platforms such as Shopify, WooCommerce, and Jetpack.
- Coordinated complex issue resolution across logistics partners including Agro Shipping and BuyGoods.
Sales Representative & Cashier
DIGI LAB LTD
03.2022 - 08.2022
- Greeted and guided customers with knowledgeable product recommendations.
- Processed transactions efficiently using POS systems and ensured accurate pricing.
- Handled cash, credit, and digital payments, returns, and exchanges.
- Managed inventory updates and collaborated on store promotions.
Education
English -
City & Guilds
High School Diploma -
Spaulding High School
Skills
- Zendesk
- Gorgias
- Shopify
- WooCommerce
- Jetpack
- Aftership
- Loop
- Zenventory
- BigCommerce
- Business Central
- ClickBank
- Digistore24
- BuyGoods
- Agro Shipping
- Order & Refund Processing
- Empathy & Active Listening
- Customer Retention Strategies
- Multi-Channel Support
- POS Systems
- Inventory Handling
- Resource Management
- Fulfillment Coordination
Skills
Zendesk, Gorgias, Shopify, WooCommerce, Jetpack, Aftership, Loop, Zenventory, BigCommerce, Business Central, ClickBank, Digistore24, BuyGoods, Agro Shipping, Order & Refund Processing, Empathy & Active Listening, Customer Retention Strategies, Multi-Channel Support, POS Systems, Inventory Handling, Resource Management, Fulfillment Coordination
Key Client Engagements
- Limited Run Games (LRG), Coordinated support and fulfillment, providing accurate information on production times and shipping., Edited, cancelled, and updated complex orders (Zendesk, Business Central).
- Saint Barbs Bullets, Managed tickets, fulfilled daily orders, updated product listings, and processed specialized firearm orders (Zendesk, Zenventory, WooCommerce, Shopify).
- Diamond Drunk, Provided detailed product usage information, order updates, and assisted with returns/refunds (Gorgias, Shopify).
- Mishki, Assisted with product/sizing information and managed price adjustments, refunds, and return protocols (Shopify, Zendesk, Loop).
- Nfinity, Assisted with accurate footwear sizing and restock updates; processed refunds, price matches, and order troubleshooting (Zendesk, Shopify, Aftership).
Timeline
Customer Support Agent
eCommerce Brands
09.2022 - Current
Sales Representative & Cashier
DIGI LAB LTD
03.2022 - 08.2022
English -
City & Guilds
High School Diploma -
Spaulding High School