Shava-kay Carty
Montego Bay,St. James
Summary
Motivated and detail-oriented professional dedicated to delivering exceptional service in any aspect of work, with a strong commitment to contributing to team success through diligence, precision, and exceptional organizational skills. Equipped with a clear understanding of complex tasks, a proactive approach to challenges, and excellent communication skills. I thrive in dynamic environments that foster teamwork, and a love for professional improvement. I am driven by a passion for learning, personal growth, and exceeding expectations in all professional endeavors.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Customer – Delta Airlines
Montego Bay, St. James
03.2023 - 11.2024
- Greeted customers and assisted them in order to meet their travel needs, and provide quick solutions.
- Managed customer inquiries and offered information to help customers with ticket purchases and reservations.
- Provided an excellent customer experience to resolve baggage and travel concerns efficiently.
- Trained new staff members on operational standards, while ensuring compliance with company policies.
- Supported the team by handling additional duties during high-demand periods, such as resolving technical issues and updating travel records.
- Handled customer issues, provided empathy and solutions, and ensured adherence to the corporate department.
Education
Associate of Arts - Pre-University Business
Montego Bay Community College
Montego Bay, St. James06-2022
High School Diploma -
Rusea’s High School
Lucea, Hanover06-2020
Skills
- Good listening skills
- Self-motivation
- Problem-solving skills,
- Strong teamwork
- Quick learner
- Extremely organized
- MS Office proficiency
Accomplishments
- Consistently exceeded daily feedback from customers and attained repeat business by developing long-term relationships, with customer satisfaction at the forefront.
- I was a contributing member in achieving the department’s highest overall rating for quality accuracy (QA Award) in 2024
- Highest marks for customer satisfaction, department-wide
Affiliations
• Member: Welcome Hall Youth Empowerment Club
• High School Math's Club: Represented in competitions (2018–2020)
• Community Volunteer: Organized food drives and youth empowerment workshops
• Netball Team Member: Promoted teamwork and discipline
References
References available upon request.
Timeline
Customer Service Representative
Customer – Delta Airlines
03.2023 - 11.2024
Associate of Arts - Pre-University Business
Montego Bay Community College
High School Diploma -
Rusea’s High School
Similar Profiles
ROHBIN JOLIZ IDECHONGROHBIN JOLIZ IDECHONG
Customer Service Supervisor at Delta Global Services, Delta AirlinesCustomer Service Supervisor at Delta Global Services, Delta Airlines
Annecia ThompsonAnnecia Thompson
Gate Attendant at Delta Airlines/KLM AirlinesGate Attendant at Delta Airlines/KLM Airlines
Khadijah DanielKhadijah Daniel
Special Assignment Flight Attendant (SAFA) at Endeavor Airlines (Wholly Owned By Delta Airlines)Special Assignment Flight Attendant (SAFA) at Endeavor Airlines (Wholly Owned By Delta Airlines)
DANIELLE FLETCHERDANIELLE FLETCHER
Data Protection & Compliance Consultant at Knox Community CollegeData Protection & Compliance Consultant at Knox Community College
Tanisha LeeTanisha Lee
Customer Experience Associate II at Centerwell Pharmacy (Humana)Customer Experience Associate II at Centerwell Pharmacy (Humana)