Oshin Hamilton

• Taking Live chats And sending Emails, Subject Matter Expert (SME), Awarded for most outstanding performance for 1st quarter, Quality Assurance, Top perform for year 2023
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Improved resolution time with effective problem-solving for customer complaints.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Managed timely and effective replacement of damaged or missing products.

• Cashing, Taking orders over the phone, Serving Customers

• Making Pizza, Cashing
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Managed approximately 30 incoming calls, per day from customers.

• Managed approximately 30 incoming calls, emails and faxes per day from customers.'Print documents, Photocopy documents, Preparing Sandwiches, Typing, Scanning, Managing internet and Wi-Fi services, Cashing select items, Faxing, Laminating, Binding, Email.

• Preparing Sandwiches, Cashing, Serving Customers
• Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Managed approximately 40 incoming calls, customer placing order over the phone.

Assisting patrons with finding books, conducting research, and managing library resources. Another role could be a library assistant, where you help organize materials, check books in and out, and maintain the library's order.