Sharonia Hutchinson Blake
Customer Service Representative/Records Officer
Mandeville
Summary
I am a bright driven energetic and hard working individual who is renowned for my high standard of service. I have exceptional work ethics and commitment to organizational objectives. A proactive team builder and tactical planner with the ability to motivate fellow staff members. Professional with high standards and strong background in records management. Demonstrates expertise in organizing and maintaining detailed records, ensuring accuracy and compliance with regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, analytical, and efficient with excellent organizational skills.
Overview
16
16
years of professional experience
Work History
Records Officer 2
Manchester Municipal Corporation
07.2024 - 11.2024
- Developed strong relationships with vendors to ensure timely delivery of supplies and equipment, maintaining productivity within the department
- Developed and implemented training programs for new Records Officers, resulting in increased efficiency and consistency across the team
- Assisted in the creation of records-related policies and procedures, contributing to a comprehensive approach to information management across the organization
- Managed physical storage units, maintaining organization and accessibility of archived files
- Enhanced records accuracy by implementing a comprehensive filing system and verifying all documents upon entry
- Advised Management on best practices for records management, supporting company wide initiatives to improve efficiency
- Maintained accuracy, discretion and confidentiality while managing records
- Conducted routine audits of physical files to ensure accuracy and completeness
Store Manager
Renaissance Option and Variety Store
08.2022 - 07.2023
- Supervision of other staff members
- Managed inventory audits, financial reconciliations and sales reporting
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Identified new opportunities to increase sales and achieve store targets
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Completed point of sale opening and closing procedures
- Analyzed sales data to identify trends and areas of opportunity for growth
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
Branch Ambassador
Jamaica Money Market Brokers
03.2019 - 07.2020
- Directing Clients to their respective areas
- Collecting of customer information
- Handling of customer queries
- Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs
- Increased sales through targeted product promotion and relationship building with clients
Customer Service Representative
Electorate Office of Jamaica
11.2019 - 01.2020
- Collection and recording of customer information
- Filing
- Capturing customer finger prints
- Issuance of ID's
- Taking of Photographs
Customer Sales Agent
Paymaster Jamaica limited
07.2010 - 02.2019
- Bill payments
- Cheque encashment
- Computer settlement
- End of day lodgments
- Collections of traffic tickets and property taxes
- Remittance of cash on a daily basis
- Visa application and appointments
- Sale of company products
- Collaborated with team members to achieve sales goals and quotas
- Demonstrated effective communication skills when presenting products or services to clients
- Responded to customer inquiries about products and services
- Handled administrative tasks promptly, including setting up new accounts and processing payments
- Maintained strong knowledge of product features and benefits
- Informed customers of promotions and special offers to increase sales
Office Clerk
Southern Fruits Limited
07.2009 - 12.2009
- Daily monitoring of produce received for quality and quality assurance
- Daily Stock Reconciliation to ensure supplies are met and demands are accomplished
- Assistant produce supervisor
Customer Service Representative
Registrar General Department
03.2009 - 05.2009
- Birth Certificate Application
- Death Certificate Application
- Marriage Certificate Application
- Filing
- Customer Queries
Education
Associate degree - Business Management
Bethlehem Moravian College
Malvern, Malvern DistrictHigh School Diploma -
Bishop Gibson High School
Mandeville, Manchester 05.2001 -
Skills
- Computer Literate
- Fluent Speaker
- Able to work on own initiative
- Results oriented
- Excellent time management skills
- Able to Multitask
- Well Organized
- Attention to Detail
Timeline
Records Officer 2
Manchester Municipal Corporation
07.2024 - 11.2024
Store Manager
Renaissance Option and Variety Store
08.2022 - 07.2023
Customer Service Representative
Electorate Office of Jamaica
11.2019 - 01.2020
Branch Ambassador
Jamaica Money Market Brokers
03.2019 - 07.2020
Customer Sales Agent
Paymaster Jamaica limited
07.2010 - 02.2019
Office Clerk
Southern Fruits Limited
07.2009 - 12.2009
Customer Service Representative
Registrar General Department
03.2009 - 05.2009
High School Diploma -
Bishop Gibson High School
05.2001 -
Associate degree - Business Management
Bethlehem Moravian College
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