Shantia Hase
Jamiaca,Kingston
Overview
1
1
year of professional experience
Work History
Costumer Representative
Call Center Pros
09.2025 - 12.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
Wholesale Worker
Chinese Wholesale
02.2025 - 07.2025
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
Skills
Customer service excellence
Timeline
Costumer Representative
Call Center Pros
09.2025 - 12.2025
Wholesale Worker
Chinese Wholesale
02.2025 - 07.2025