Lockxan Robinson
20 Annette Crescent, Upper Waterloo, Kingston 10, Jamiaca W.I.
Summary
Dynamic and results-driven professional with over 5 years of experience in a supervisory level, specializing in team management and team growth. Proven track record of successfully leading teams to achieve ambitious goals and deliver exceptional results. Skilled in strategic planning, team development, and project execution, with a strong focus on leadership, problem-solving, communication. Adept at fostering a collaborative environment to maximize team performance and drive business success.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
RE/MAX Elite Realty Jamaica
Shop #5, 7 Shortwood Road, Kingston 8, Jamaica W.I
03.2024 - Current
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Team Manager
Conduent
Kingston, Jamaica
01.2018 - Current
- Manage a team of 20-22 advisors and coach towards client goals
- Supervised the activities and productivity of all advisors on the team
- Ensuring that all employees meet and abide by the requirements of the company/clients
- Carrying out weekly coaching sessions, training and staff development
- Ensuring that advisors are compliant with the client's guidelines
- Support staff effectively, provide guidance, handle escalations and answer queries
- Conduct development sessions and briefings with advisors
- Manage VTO and PTO approvals and/or requests and payroll information
- Collaborate with Operation Managers to drive growth and improve and sustain performance
- Ensure that customer and client information are kept safe according to the Non-Disclosure Agreement
- Provide real-time assistance to mitigate opportunity areas and to encourage as well as demonstrate teamwork and effort
- Monthly review/recap sessions
- Applying the SMART principle in all coaching sessions.
Entrepreneur
Taxi Owner
Kingston, Jamaica
01.2020 - 01.2022
- Established and ran a successful taxi business, and earned a revenue of $25,000 weekly
- Hired 3 qualified drivers creating job opportunities
- Provided a safe and clean transport for the public
- Promote and display trust, integrity and honesty with my employees and insurance company.
Quality Analyst
Conduent
Kingston, Jamaica
01.2014 - 01.2018
- Complete evaluations to drive and improve the quality of support provided to customers and to ensure that the service is in conformity with client's requirements and objectives for the various metrics
- Conduct coaching sessions using interpersonal skills and a goal-orientated approach to target opportunity areas that could potentially impact the business
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Research and share updated and new information to help with customer support and to keep advisors abreast with changes
- Work closely with supervisors to mitigate grey areas and come up with actions to motivate and enrich agents.
Education
Pre-Licensing Course for Salesman -
Real Estate Training Institute
Kingston, Jamaica10.2023
Essential Management Skills
Online02.2023
LEVEL II SUPERVISORY MANAGEMENT -
Heart Trust/NSTA
Kingston, Jamaica01.2019
PRACTICAL NURSING ASSISTANT -
School of Excellence
Kingston, Jamaica01.2018
HIGH SCHOOL DIPLOMA -
Holmwood Technical High School
Christiana, ManchesterSkills
- Interpersonal Communication
- Collaborative Time Management
- Emotional Intelligence
- Detailed-Oriented
- Networking Skills
- Highly Professional
- Client management
- Tech-Savvy
- Comparative market analysis
- Strong organizational skills
- Patience
- Integrity
- Customer Service
- Problem-solving
- Communication
Languages
English
Proficient
C2
Italian
Beginner
A1
Timeline
Real Estate Agent
RE/MAX Elite Realty Jamaica
03.2024 - Current
Entrepreneur
Taxi Owner
01.2020 - 01.2022
Team Manager
Conduent
01.2018 - Current
Quality Analyst
Conduent
01.2014 - 01.2018
Pre-Licensing Course for Salesman -
Real Estate Training Institute
Essential Management Skills
LEVEL II SUPERVISORY MANAGEMENT -
Heart Trust/NSTA
PRACTICAL NURSING ASSISTANT -
School of Excellence
HIGH SCHOOL DIPLOMA -
Holmwood Technical High School