SHANTAYA MORGAN
PORT ANTONIO,Jamaica
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
ASAP Express
Portland, Jamaica
05.2023 - 09.2024
- Delivered fast and friendly service to handle questions and service complaints.
- Handle inbound calls ,emails and walk in customers in a timely and professional manner
- Update customers account ,shipment statuses ,and system records
- Managed customer accounts and updated information in the database.
- Educated customers on shipping options and tracking procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Certification - CSEC subjects
Port Antonio High
PORT ANTONIO, JamaicaDiploma - Customer Service Level 3
NSTA heart Trust
Online, JamaicaCsec Subjects -
RBS Acedemy
Portland, JamaicaSkills
- Task prioritization
- Data management
- Complaint resolution
- Ability to multitask
- Ability to work and adapt quickly then work independently
- Expertise EMR (Microsoft Office, Word, Excel, and Powerpoint)
Timeline
Customer Service Representative
ASAP Express
05.2023 - 09.2024
Certification - CSEC subjects
Port Antonio High
Diploma - Customer Service Level 3
NSTA heart Trust
Csec Subjects -
RBS Acedemy