Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Kay-Ann Montaque

Kay-Ann Montaque

Stony Hill Road, Port Antonio,Jamaica

Summary

Driven customer service professional with over four years of experience delivering exceptional support in fast-paced environments. Proven expertise in managing customer interactions, proficient in various software applications, and a keen eye for detail. Demonstrated ability to collaborate effectively within teams while also excelling in independent tasks. Strong foundation in problem-solving and time management, complemented by a solid educational background highlighted by multiple certifications in key subjects. Aiming to leverage these skills in a customer service assistant position to enhance overall client satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Assistant

KFC
05.2022 - Current
  • Currently employed as a Customer Service Assistant at KFC, where the primary responsibility is to ensure customer satisfaction through exceptional service.
  • Duties include managing orders, addressing customer inquiries, and maintaining a friendly atmosphere.
  • The role requires excellent communication skills and the ability to multitask efficiently, especially during peak hours.
  • Working closely with team members is essential to create a cohesive environment that promotes high-quality service.
  • Consistently achieved high customer satisfaction ratings through attentive service.
  • Streamlined order processing to enhance service speed and accuracy.
  • Maintained cleanliness and organization in the service area to create a welcoming environment.

Customer Service Assistant

Dr. Reliable Delivery Service
10.2021 - 04.2022
  • In the role of Customer Service Assistant at Dr. Reliable Delivery Service, responsibilities included handling customer inquiries and providing assistance with delivery-related issues.
  • The position emphasized strong communication skills and the ability to resolve problems efficiently.
  • Engaging with customers to ensure their needs were met was a daily focus, fostering a positive experience with the service.
  • Managed customer inquiries effectively, ensuring timely resolutions.
  • Collaborated with team members to improve service quality and efficiency.
  • Developed strong relationships with customers, enhancing loyalty and retention.

Customer Service Assistant and Cashier

Eastern Total Farm Store and A&O Goodsmart
10.2019 - 08.2020
  • Served as a Customer Service Assistant and Cashier at Eastern Total Farm Store and A&O Goodsmart, where the focus was on providing excellent customer service and managing transactions.
  • This role required attention to detail and the ability to handle cash responsibly.
  • Engaging with customers to assist with their needs while maintaining a clean and organized workspace was vital for success in this position.
  • Efficiently processed transactions, ensuring accuracy in cash handling.
  • Provided exceptional service, receiving positive feedback from customers.
  • Maintained an organized checkout area, contributing to overall store efficiency.

Education

Diploma -

Titchfield High School

Skills

  • Customer Service
  • Team Collaboration
  • Problem Solving
  • Effective Communication
  • Time Management
  • Attention Detail

Personal Information

Timeline

Customer Service Assistant

KFC
05.2022 - Current

Customer Service Assistant

Dr. Reliable Delivery Service
10.2021 - 04.2022

Customer Service Assistant and Cashier

Eastern Total Farm Store and A&O Goodsmart
10.2019 - 08.2020

Diploma -

Titchfield High School
Kay-Ann Montaque