Kay-Ann Montaque
Stony Hill Road, Port Antonio,Jamaica
Summary
Driven customer service professional with over four years of experience delivering exceptional support in fast-paced environments. Proven expertise in managing customer interactions, proficient in various software applications, and a keen eye for detail. Demonstrated ability to collaborate effectively within teams while also excelling in independent tasks. Strong foundation in problem-solving and time management, complemented by a solid educational background highlighted by multiple certifications in key subjects. Aiming to leverage these skills in a customer service assistant position to enhance overall client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
KFC
05.2022 - Current
- Currently employed as a Customer Service Assistant at KFC, where the primary responsibility is to ensure customer satisfaction through exceptional service.
- Duties include managing orders, addressing customer inquiries, and maintaining a friendly atmosphere.
- The role requires excellent communication skills and the ability to multitask efficiently, especially during peak hours.
- Working closely with team members is essential to create a cohesive environment that promotes high-quality service.
- Consistently achieved high customer satisfaction ratings through attentive service.
- Streamlined order processing to enhance service speed and accuracy.
- Maintained cleanliness and organization in the service area to create a welcoming environment.
Customer Service Assistant
Dr. Reliable Delivery Service
10.2021 - 04.2022
- In the role of Customer Service Assistant at Dr. Reliable Delivery Service, responsibilities included handling customer inquiries and providing assistance with delivery-related issues.
- The position emphasized strong communication skills and the ability to resolve problems efficiently.
- Engaging with customers to ensure their needs were met was a daily focus, fostering a positive experience with the service.
- Managed customer inquiries effectively, ensuring timely resolutions.
- Collaborated with team members to improve service quality and efficiency.
- Developed strong relationships with customers, enhancing loyalty and retention.
Customer Service Assistant and Cashier
Eastern Total Farm Store and A&O Goodsmart
10.2019 - 08.2020
- Served as a Customer Service Assistant and Cashier at Eastern Total Farm Store and A&O Goodsmart, where the focus was on providing excellent customer service and managing transactions.
- This role required attention to detail and the ability to handle cash responsibly.
- Engaging with customers to assist with their needs while maintaining a clean and organized workspace was vital for success in this position.
- Efficiently processed transactions, ensuring accuracy in cash handling.
- Provided exceptional service, receiving positive feedback from customers.
- Maintained an organized checkout area, contributing to overall store efficiency.
Education
Diploma -
Titchfield High School
Skills
- Customer Service
- Team Collaboration
- Problem Solving
- Effective Communication
- Time Management
- Attention Detail
Personal Information
Timeline
Customer Service Assistant
KFC
05.2022 - Current
Customer Service Assistant
Dr. Reliable Delivery Service
10.2021 - 04.2022
Customer Service Assistant and Cashier
Eastern Total Farm Store and A&O Goodsmart
10.2019 - 08.2020
Diploma -
Titchfield High School