Shanay Mattis
Spanish Town
Summary
Dedicated sales ,marketing and customer service professional with proven success of 6+ years experience in exceeding goals, implementing comprehensive strategies, retaining customers and maintaining strong reputation and a history of optimizing client satisfaction. Seeking to leverage expertise in a position that allows for further career advancement and exposure. Dependable Market Representative develops and executes marketing plans prioritizing sustainable growth. Contributes to organizational promotion by emphasizing brand awareness and customer loyalty. Innovative professional consistently formulates practical promotion concepts.
Overview
10
10
years of professional experience
Work History
Sales & Marketing Representative
ADVANCED SCALES & EQUIPMENT LTD
01.2022 - Current
- Interact with customers and provide prompt and courteous customer service to all customers.
- Demonstrate the products directly to prospective and regular customer, explain products features and solicit orders
- Provide reports to management regarding customer’s needs, issues, interests, competitive actives, and potentials for new goods and services.
- Promote products and services to clients and negotiate contracts with the aim of maximizing profits
- Liaise with suppliers, manufacturers and other third parties to meet client expectations and protect long standing relationships.
- Acquired, developed and frequently serviced over 30 new accounts.
- Attended industry events and trade shows to promote brand and build relationships with potential customers.
Customer Service Representative / Quality Analyst / Supervisor
CONDUENT JAMAICA
01.2018 - 01.2021
- Coached and trained customer service representatives within respective units to ensure compliance, production and quality goals for individual staff members
- Uses quality monitoring data management system to compile and track performance at team and individual level and was promoted from quality analyst to supervisor
- Responded to telephone inquiries, providing quality service to customers and associates inquiring about ordering, exchange, and refund and got promoted from customer service rep to quality analyst..g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Customer Service Representative
IBEX GLOBAL JAMAICA
01.2015 - 01.2018
- Answered an average of 60+ calls per day which includes, retrieving customer data, signing on new customers and solving problems and providing new products information
- Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly
- Addressed and resolved customer product complaints empathetically and professionally
- Utilized computer technology to handle high call volumes.
Education
Associate of Business Administration -
Portmore Community College
Jamaica12-2024
High School Diploma -
Portmore Community College
Jamaica12.2013
7 CXC Subjects -
St. Catherine High School
Jamaica12.2011
Skills
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook, MS Access, Teams
- Excellent communication and telephone skills
- Brand building
- Audience Engagement
- Ability to work independently or as a team
- Database Management
- Attention to details
Timeline
Sales & Marketing Representative
ADVANCED SCALES & EQUIPMENT LTD
01.2022 - Current
Customer Service Representative / Quality Analyst / Supervisor
CONDUENT JAMAICA
01.2018 - 01.2021
Customer Service Representative
IBEX GLOBAL JAMAICA
01.2015 - 01.2018
Associate of Business Administration -
Portmore Community College
High School Diploma -
Portmore Community College
7 CXC Subjects -
St. Catherine High School
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