Racquel Halstead
Spanish Town
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 2 years of extensive leadership experience in BPO. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
4
4
years of professional experience
Work History
Team Manager
SUTHERLAND GLOBAL SERVICES
05.2024 - Current
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Engagement Coordinator
SUTHERLAND GLOBAL SERVICES
04.2023 - 04.2024
- Fostering a positive workplace culture through strategic initiatives
- Engaging with staff at all levels to gather valuable feedback and address concerns
- Collaborating with management to develop impactful strategies for achieving desired outcomes
- Creating impactful recognition programs to celebrate excellence
- Organizing engaging events and activities to foster a strong sense of community among staff
Team Supervisor
Sutherland Global Services
08.2022 - 04.2023
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
- Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
ASSOCIATE ACCOUNT MANAGEMENT
SUTHERLAND GLOBAL SERVICES
10.2021 - 09.2022
SALES MANAGER
EASY AS ABC MARKETING LIMITED
08.2021 - 10.2021
Education
High School Diploma -
DENBIGH HIGH SCHOOL
07-2021
Skills
- Communication
- Teamwork
- Adaptability
- Time Management
- Leadership
- Multitasking
- Critical thinking
Timeline
Team Manager
SUTHERLAND GLOBAL SERVICES
05.2024 - Current
Engagement Coordinator
SUTHERLAND GLOBAL SERVICES
04.2023 - 04.2024
Team Supervisor
Sutherland Global Services
08.2022 - 04.2023
ASSOCIATE ACCOUNT MANAGEMENT
SUTHERLAND GLOBAL SERVICES
10.2021 - 09.2022
SALES MANAGER
EASY AS ABC MARKETING LIMITED
08.2021 - 10.2021
High School Diploma -
DENBIGH HIGH SCHOOL
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