Summary
Overview
Work History
Education
Skills
Timeline
Generic

Racquel Halstead

Spanish Town

Summary


Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 2 years of extensive leadership experience in BPO. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

4
4
years of professional experience

Work History

Team Manager

SUTHERLAND GLOBAL SERVICES
05.2024 - Current
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.

Engagement Coordinator

SUTHERLAND GLOBAL SERVICES
04.2023 - 04.2024
  • Fostering a positive workplace culture through strategic initiatives
  • Engaging with staff at all levels to gather valuable feedback and address concerns
  • Collaborating with management to develop impactful strategies for achieving desired outcomes
  • Creating impactful recognition programs to celebrate excellence
  • Organizing engaging events and activities to foster a strong sense of community among staff

Team Supervisor

Sutherland Global Services
08.2022 - 04.2023
  • Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Espoused results-oriented management strategies throughout leadership structure to enhance focus on primary objectives.
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.

ASSOCIATE ACCOUNT MANAGEMENT

SUTHERLAND GLOBAL SERVICES
10.2021 - 09.2022

SALES MANAGER

EASY AS ABC MARKETING LIMITED
08.2021 - 10.2021

Education

High School Diploma -

DENBIGH HIGH SCHOOL
07-2021

Skills

  • Communication
  • Teamwork
  • Adaptability
  • Time Management
  • Leadership
  • Multitasking
  • Critical thinking

Timeline

Team Manager

SUTHERLAND GLOBAL SERVICES
05.2024 - Current

Engagement Coordinator

SUTHERLAND GLOBAL SERVICES
04.2023 - 04.2024

Team Supervisor

Sutherland Global Services
08.2022 - 04.2023

ASSOCIATE ACCOUNT MANAGEMENT

SUTHERLAND GLOBAL SERVICES
10.2021 - 09.2022

SALES MANAGER

EASY AS ABC MARKETING LIMITED
08.2021 - 10.2021

High School Diploma -

DENBIGH HIGH SCHOOL
Racquel Halstead