Shameka P. Johnson

• Created and revised procedures, checklists and job aids to reduce errors.
• Analyzed quality and performance data to support operational decision-making.

• Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
• Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
• Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
• Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Led employee relations through effective communication, coaching, training, and development.
• Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
• Enhanced team productivity by implementing efficient task delegation and time management strategies.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.

Managed booking for vehicle rentals.

Maximized revenue by identifying opportunities to upsell complementary products.

• Dealing with customer queries
• Cashiering

• Caring for young child

• Supported pharmacists in preparing medication orders for delivery or pick up, ensuring accuracy and timeliness.
• Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
• Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.