Summary
Overview
Work History
Education
Skills
Timeline
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Latanya Tamika Buchanan

Kingston

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Customer Service Representative / Acting Supervisor

IBEX Global
06.2019 - 04.2025
  • - Delivered high-quality support to international clients across various platforms.
  • - Trained and coached new employees while managing escalations and team performance.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Server / Cashier / Kitchen Assistant

Sonia's Food Truck
09.2018 - 03.2019
  • - Took orders, prepared food, and ensured accuracy and presentation.
  • - Maintained clean prep areas and supported inventory checks and restocking.
  • Washed, peeled, chopped, and sliced vegetables and fruits for meal prep
  • Measured ingredients and assisted chefs with basic cooking tasks
  • Cleaned and sanitized food prep surfaces, utensils, and kitchen equipment
  • Maintained a clean and organized workstation throughout the shift
  • Stored food items properly and labeled according to safety guidelines
  • Disposed of waste and handled recycling in compliance with kitchen standards
  • Unloaded and stocked kitchen supplies and ingredients
  • Assisted with plating and garnishing food before service
  • Followed food safety and hygiene protocols at all times
  • Supported cooks and chefs during busy service hours
  • Refilled condiments, napkins, and utensils for the front-of-house team
  • Operate cash cash register,processed payment, and balance the till at the end of shift
  • Bussed and reset tables to keep dining room and work areas clean.

Waitress / Line Cook / Cake Decorator

Sugar and Spice
07.2016 - 08.2018
  • - Served customers efficiently and ensured a welcoming dining experience.
  • - Prepared meals on the line (grill, fry station), washed dishes, and decorated cakes.
  • - Maintained food safety and cleanliness standards throughout daily shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.

Education

High School - CSEC Subjects Passed

Excelsior High School
01.2013

Skills

  • Food Preparation & Portion Control
  • Grilling, Frying & Baking
  • Kitchen Sanitation & Safety
  • Fast-Paced Service Efficiency
  • POS Operation & Cash Handling
  • Team Collaboration & Time Management
  • Dishwashing & Inventory Support
  • Scheduling
  • Complaint resolution
  • Lead generation

Timeline

Customer Service Representative / Acting Supervisor

IBEX Global
06.2019 - 04.2025

Server / Cashier / Kitchen Assistant

Sonia's Food Truck
09.2018 - 03.2019

Waitress / Line Cook / Cake Decorator

Sugar and Spice
07.2016 - 08.2018

High School - CSEC Subjects Passed

Excelsior High School

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Latanya Tamika Buchanan