Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Shakara Fender

Queensborough

Summary

Maintaining high standards in benefiting and meeting company goals in the most efficient and effective way whilst conforming to the rules and regulations of your organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Sutherland Global
05.2019 - Current
  • -Assist guest with reservations
  • -Obtain necessary information from customers to adequately follow up
  • -Document important customer information for future reference
  • -Collect and record customer feedback and information, and share that with appropriate departments and team members
  • -Generate interest in new products or services and connect customers with salespeople when required

Presiding Officer for PEP
03.2020 - 03.2021
  • -Making sure I receive exam papers seal from Principal
  • -Write report at the end of the exams
  • -Oversee the Invigilators and administer their task

Data Entry Clerk /Cashier

Medi-center Pharmacy
08.2017 - 01.2019
  • -Compile and sort invoices, bills and checks.
  • -Prepare, reconcile accounts receivable
  • -Prepare vouchers, bills, invoices and checks.
  • -Execute Data Entry operations Knowledge of QuickBooks

Customer Service Agent

Conduent (Xerox)
09.2015 - 07.2017
  • -Analyze customer problems, perform troubleshoot on resolve all issues.
  • -Provide technical support to customer care services and gather requirements.
  • -Provide customer care services to all callers and assist in fulfilling all requirements.
  • -Manage customer complaints and inquiries through phone calls and emails.

Education

Administrative Assistant Diploma -

Stony Hill HEART
01.2023

Associate degree - Business Management

Excelsior Community College
01.2021

CXC Examinations - English Language, Social Studies, Principle Of Business, Human and Social Biology

01.2010

Certificate - undefined

Food and Beverage Service
05.2004

Skills

  • Information process; analyzing problems; meeting deadlines; adapting to changing situations
  • Data entry
  • Problem resolution
  • Active listening
  • Empathetic and genuine
  • Inbound call management
  • Relationship building
  • Payment processing

Certification

Administrative assistaance

Timeline

Presiding Officer for PEP
03.2020 - 03.2021

Customer Service Agent

Sutherland Global
05.2019 - Current

Data Entry Clerk /Cashier

Medi-center Pharmacy
08.2017 - 01.2019

Customer Service Agent

Conduent (Xerox)
09.2015 - 07.2017

Associate degree - Business Management

Excelsior Community College

CXC Examinations - English Language, Social Studies, Principle Of Business, Human and Social Biology

Certificate - undefined

Food and Beverage Service

Administrative Assistant Diploma -

Stony Hill HEART

References

References are available on request.

Similar Profiles

CREATE PROFILE
Shakara Fender