Cavelle Bowers
St. Catherine
Summary
To apply professional experience, knowledge and skills attained for personal and organizational development; employing prudent principles to strategically gain a competitive advantage within any industry. In addition to also gain more experience of the working world and to make myself marketable as an outstanding asset to any prospective and reputable organization.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Credit Clerk
01.2024 - 07.2024
- Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Interacted with approximately 30 customers daily to provide personalized product guidance, resolve issues and open new accounts.
Customer Service Representative
Talent Pop
10.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responds to customers tickets, calls or emails through Zendesk
- Create and process orders through Shopify
- Make and receive calls through Ring Central
Care Coordinator
Care Solace
02.2021 - 08.2022
- Used company software such as Fresh Desk to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
Customer Services Representative
Ibex Global
09.2019 - 01.2021
- Handled and resolved customer complaints calmly and professionally, maintaining prestigious company reputation.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
Call Experts
03.2020 - 09.2020
- Called potential leads to offer insurance coverage
- Developed and implemented sales strategies to increase sales
- Transferred interested clients to and Advisor in their State
- Used Vici dialer to dial leads
Customer Service Chat Agent
Fusion
06.2017 - 07.2018
- Worked collaboratively with team members to achieve customer service KPIs
- Responded to every customer query and followed up post-chat to make customers feel valued.
Cashier
Hi-Lo Food Store
11.2014 - 10.2015
- Maintained clean, tidy and organized checkout areas
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Merl Grove
Jamaica07.2013
Skills
- Information processing
- Analyzing problems
- Meeting deadlines
- Adapting to changing situations
- Coordinating projects and tasks
- Working with others
- Flexibility
References
- Kearon Smith, Supervisor, HGS, 1 Riflle Road, Norman Gardens, Kingston 2, 876-584-6342
- Nicarr Bruce, 1876810-5049
Timeline
Sales Specialist
Credit Clerk
01.2024 - 07.2024
Customer Service Representative
Talent Pop
10.2022 - 12.2023
Care Coordinator
Care Solace
02.2021 - 08.2022
Sales Associate
Call Experts
03.2020 - 09.2020
Customer Services Representative
Ibex Global
09.2019 - 01.2021
Customer Service Chat Agent
Fusion
06.2017 - 07.2018
Cashier
Hi-Lo Food Store
11.2014 - 10.2015
High School Diploma -
Merl Grove
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