Samantha Smellie
St. Catherine
Summary
Resourceful IT professional with a BSc in Information Technology and a minor in Information Systems, complemented by over three years of experience in user support and system maintenance. Demonstrated expertise in resolving technical issues, ensuring system reliability, and enhancing digital operations to drive organizational efficiency. Committed to leveraging technical skills and proactive problem-solving abilities to contribute effectively to organizational success. Eager to embrace new challenges and collaborate with a dynamic team to achieve shared goals.
Overview
7
7
years of professional experience
Work History
User Support Officer
Infiniti Co-operative Credit Union
01.2021 - Current
- Company Overview: formerly EduCom Co-operative Credit Union
- Provide technical support for hardware, software, network, and user account issues.
- Install, update, and maintain software and system configurations.
- Manage Active Directory accounts, reset passwords, and assist with access permissions.
- Support preventative maintenance activities and maintain inventory of IT assets.
- Collaborate with vendors and assist in evaluating IT solutions for the organization.
- Contribute to system security practices by ensuring compliance with internal protocols.
- Participate in small IT projects and assist in documentation and system upgrades.
- Formerly EduCom Co-operative Credit Union
Clerical Assistant
EduCom Co-op Credit Union
03.2018 - 01.2021
- Digitized over 900 member records monthly, ensuring data accuracy in internal systems.
- Provided entry-level support for office systems and user tasks.
- Supported filing, tracking, and record management processes.
Education
BSc. - Information Technology (Information Systems minor)
University of Technology
11-2023
Advanced Proficiency Diploma - Sixth Form
Convent of Mercy Academy 'Alpha'
08-2015
CSEC Certificate - 11 subjects
Convent of Mercy Academy 'Alpha'
08-2015
Skills
- Technical support understanding
- Problem-solving
- Technical support
- System Administration
- Windows OS
- Microsoft 365
- Troubleshooting
- User Administration
- Software Installation
Community Service
- Supplied 40 hours at Waterford Police Station, 07/01/19
- Donated 40 hours to Pines of St. Joseph Hospital, 01/01/15
Timeline
User Support Officer
Infiniti Co-operative Credit Union
01.2021 - Current
Clerical Assistant
EduCom Co-op Credit Union
03.2018 - 01.2021
Advanced Proficiency Diploma - Sixth Form
Convent of Mercy Academy 'Alpha'
CSEC Certificate - 11 subjects
Convent of Mercy Academy 'Alpha'
BSc. - Information Technology (Information Systems minor)
University of Technology
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