Samantha Smellie
St. Catherine
Summary
Resourceful IT professional with a BSc in Information Technology (Information Systems minor) and 3+ years of experience in user support and system maintenance. Proven ability to resolve technical issues, maintain system reliability, and support digital operations. Seeking to contribute to the Housing Agency of Jamaica as a Technical Support Officer.
Overview
7
7
years of professional experience
Work History
User Support Officer
Infiniti Co-operative Credit Union
01.2021 - Current
- Company Overview: formerly EduCom Co-operative Credit Union
- Provide technical support for hardware, software, network, and user account issues.
- Install, update, and maintain software and system configurations.
- Manage Active Directory accounts, reset passwords, and assist with access permissions.
- Support preventative maintenance activities and maintain inventory of IT assets.
- Collaborate with vendors and assist in evaluating IT solutions for the organization.
- Contribute to system security practices by ensuring compliance with internal protocols.
- Participate in small IT projects and assist in documentation and system upgrades.
- Formerly EduCom Co-operative Credit Union
Clerical Assistant
EduCom Co-op Credit Union
01.2018 - 01.2021
- Digitized over 900 member records monthly, ensuring data accuracy in internal systems.
- Provided entry-level support for office systems and user tasks.
- Supported filing, tracking, and record management processes.
Education
BSc. - Information Technology (Information Systems minor)
University of Technology
01.2023
Advanced Proficiency Diploma - Sixth Form
Convent of Mercy Academy 'Alpha'
01.2015
CSEC Certificate - 11 subjects
Convent of Mercy Academy 'Alpha'
01.2015
Skills
- Technical Support
- Troubleshooting
- System Administration
- User Administration
- Network Maintenance
- Server Maintenance
- Windows OS
- Data Management
- ICT Documentation
- Cybersecurity Awareness
- Compliance Support
- Software Installation
- Software Upgrades
- Helpdesk Ticketing Systems
- Communication Skills
- Training Skills
- Microsoft 365
- Office Suite Proficiency
Community Service
- Supplied 40 hours at Waterford Police Station, 07/01/19
- Donated 40 hours to Pines of St. Joseph Hospital, 01/01/15
Timeline
User Support Officer
Infiniti Co-operative Credit Union
01.2021 - Current
Clerical Assistant
EduCom Co-op Credit Union
01.2018 - 01.2021
BSc. - Information Technology (Information Systems minor)
University of Technology
Advanced Proficiency Diploma - Sixth Form
Convent of Mercy Academy 'Alpha'
CSEC Certificate - 11 subjects
Convent of Mercy Academy 'Alpha'
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