Samantha Miller
Crawford District, Black River P.O.
Summary
Proven achiever with a track record of enhancing team performance at Fast Agents Real Estate Team by implementing strategic sales initiatives and leveraging CRM software for lead management. Skilled in computer applications and excellent communication, consistently exceeded sales targets through innovative strategies and strong customer relationships. Demonstrates exceptional attention to detail and problem-solving abilities in competitive environments.
Overview
9
9
years of professional experience
Work History
Inside Sales Agent (2021- 2023)
Fast Agents Real Estate Team
10.2021 - 11.2023
- Enhanced sales team performance by collaborating on strategic initiatives and sharing industry insights.
- Participated in ongoing training programs to constantly improve product knowledge and selling techniques.
- Utilized CRM software to manage leads efficiently, optimizing follow-up strategies for maximum conversion rates.
- Negotiated favorable contract terms with customers, establishing long-lasting partnerships built on trust and mutual benefit.
- Implemented creative sales strategies to overcome challenges in a competitive market and exceed revenue goals.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Rep/ Collection Agent (2016-2019)
Sutherland Global Services- Call Center
05.2016 - 04.2019
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
Customer Service Rep/ Collection Agent
Xerox- Call Center
08.2014 - 05.2016
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
Education
No Degree - Bachelors of Primary Education
Church Teachers' College
Mandeville , Manchester Jamaica08.2013
High School Diploma -
Lacovia High School
Lacovia , St Elizabeth06.2011
Skills
Computer Skills
Attention to Detail
Multitasking
Excellent Communication
Active Listening
Customer Service
Problem-Solving
Flexible and Adaptable
Timeline
Inside Sales Agent (2021- 2023)
Fast Agents Real Estate Team
10.2021 - 11.2023
Customer Service Rep/ Collection Agent (2016-2019)
Sutherland Global Services- Call Center
05.2016 - 04.2019
Customer Service Rep/ Collection Agent
Xerox- Call Center
08.2014 - 05.2016
No Degree - Bachelors of Primary Education
Church Teachers' College
High School Diploma -
Lacovia High School
Similar Profiles
Ruixiang LuoRuixiang Luo
Assistant Agent at Real Estate AgentsAssistant Agent at Real Estate Agents
Matthew RainearMatthew Rainear
Junior Data Analyst at Hunter Rowe Real Estate Agents & AdvisorsJunior Data Analyst at Hunter Rowe Real Estate Agents & Advisors
Myles GomezMyles Gomez
Realtor at First Team Real EstateRealtor at First Team Real Estate