Summary

Overview

Work History

Education

Skills

Websites

Accomplishments

Personal Information

References

Extracurricular Activities

Politics

Languages

Timeline

LORENZO REID

Kingston,KGN

Summary

I am a dedicated Customer Service , Recruiter, Sales, Trainer and Manager that is committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer's needs while delivering effective solutions to all problems. Excellent time management skills combined with superior knowledge of the customer service industry. A strong leader who works well under pressure, and exudes positivity, while bringing forth a motivated attitude and a variety of powerful skill-sets . I am committed to utilizing my skills to help others, while working towards the mission of the company. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.

Overview

years of professional experience

Work History

Inside Sales Agent

Craig Proctor Coaching

09.2023 - Current

Reporting Patterns and Struggles from Agents.
Record real-time updates from agents and formulate real-time solutions.
Managed friendly and professional customer interactions while resolving practical issues from agents.
Developed and implemented sales strategies to increase customer loyalty and retention.
Participated in ongoing training programs to constantly improve product knowledge and selling techniques.
Provided input during weekly sales meetings to discuss challenges faced in the field, contributing valuable ideas for collective success.

Inside Sales Agent, Trainer, Recruiter, Team Lead

Phone Animal

08.2018 - 04.2021

I was and still is charged with finding employees locally on the island of Jamaica for numerous roles such as, Customer Service Agents, Sales Agents, Transaction Coordinators, Receptionists and Personal Assistants
I first started as an Inside Sales Agent, my role was to cold call potential buyers and sellers to introduce the Heyl Group as the best brokerage with trained agents that are reliable and capable with proven methods to get the job done in the shortest time possible with complete transparency and coherency
Within a month I was given a review where I effectively provided 100+ leads to agents that was able to sign at least 50% of those leads
I was then charged with calling the state of Austin in Texas to get a Transaction Coordinator for the Heyl Group
Within a week I was told to stop as I had too many suitable candidates, I was happy that I met and superseded the task that I was given while learning the industry of Real Estate in Texas
I was shocked to my next task within the Phone Animal team as I was awarded the role of Team Leader, within this role I was in charge of leading and developing small to large numbers of different teams from the agents that I already recruited locally and trained arming them with company policy and procedure to make cold calls as I did
I was excelling within the role until the Covid virus took toll on the industry, Phone Animal lost 50% of employees across the board and as such I was placed back on the phones
I didn't weaver as I was in this as a team, I was now the go-to guy to show specific (bigger Clients) to Phone Animal and what they are capable of
Most recently I was placed with the JVM Lending Mortgage company which I impressed them so well they asked for a sum of 10 additional agents to start as SDRs and ISAs.

Sales Agent

Asher-Group

02.2017 - 08.2018

I was charged with creating a script/talk track to interact, convey and convert cold calls to decision makers for Mass Notification Systems across the United States
Though I was new to this sector I was excited and very thrilled for this new challenge, I dominated the role within a few weeks where I learnt to use the art of mirroring and matching with confidence and absolution for a better interaction that influences favorable closes.

Education

Bachelor's Degree - Management & Marketing

UoPeople University

04.2021

Diploma -

Saint Jago High School

06.2015

I.T Essentials: PC Hardware and Software -

Cisco Networking Academy

06.2011