Romario McGhee
West Cumberland
Summary
Ambitious and eager-to-learn Information Technology student with six years of experience in retail customer service at Post and Telecommunications. Proficient in handling customer inquiries, resolving issues efficiently, and maintaining a positive and professional demeanor.
Seeking to apply Practical Understanding of troubleshooting, network administration, and software development to contribute to IT projects and gain hands-on experience in an information technology role while meeting the organization's goal.
Overview
7
7
years of professional experience
Work History
Retail Customer Service Officer
Post and Telecommunication
2017.05 - Current
- Provided exceptional customer service by actively listening to customers' needs and addressing inquiries in timely and efficient manner
- Processed financial transactions and settlement reports on point of sale devices .
- Handled customer issues over phone and in-person by executing steps needed to resolve.
- Calmly dealt with irate customers by offering constructive solutions in professional manner.
- Trained new staff on company's customer service policies and procedures.
- Participated in workshops and training sessions to improve personal skills and job performance.
Education
Bachelor's degree - Information Communication Technology
Vectors Technology Institute
35A East Wood Park Road Kingston,St.Andrew04.2025
Associate degree - Computer systems technology
Vector Technology Institute
35A East Wood Park Road Kingston,St.Andrew10.2021
Diploma - Project Management
Distinction College
26 Hagley Park Road, Kingston08.2020
Skills
- Problem solving
- Customer Service
- Troubleshooting
- Adaptability
- Time Management
- Hardware Installation
- Teamwork and Collaboration
- Good communication skills
- Excellent written and oral communication
Academic Projects
- Install and Configure Windows server 2012 R2 with active directory in a virtual environment
- Create Organizational Units and Users
- Install Windows 10 on client computers and give access to the domain
- Create and Apply Group Policies
- Website Scripting in HTML,CSS,Java
- Configure DMZ, DNS, DHCP, Mail , File and Intranet servers
- Audit access logs
Certifications and badges
- Introduction to Networking- December 2023
Cisco
www.credly.com/badges/8878e7cb-bd46-4a75...
Network Fundamentals, Security Fundamentals,Switching - CCNA:Switching, Routing and Wireless Essentials- February 2024
Cisco
www.credly.com/badges/26622471-8d49-41db...
Routing, Switching Protocols, Wireless LAN controllers - CCNA:Enterprise Networking,Security, and Automation- April 2024
Cisco
www.credly.com/badges/85f34893-a7fa-419a...
Network Automation Basics,QoS,Virtualization,WAN
Timeline
Retail Customer Service Officer
Post and Telecommunication
2017.05 - Current
Bachelor's degree - Information Communication Technology
Vectors Technology Institute
Associate degree - Computer systems technology
Vector Technology Institute
Diploma - Project Management
Distinction College
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