Venecia Wood
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Customer Service Officer
Jamaica Post And Telecommunication Department
06.2023 - Current
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed and updated databases to handle customer data.
Freight Forwarder
Primrose Shipping And Logistics
12.2020 - 03.2023
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Stayed on top of shipment locations and current status to update offices and customers.
- Provided tracking information to enable clients to monitor progress of shipments.
- Arranged delivery or storage of goods at destinations.
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Facilitated required documentation to manage customs clearance.
Presiding Officer
Electoral Office of Jamaica
01.2020 - Current
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
House Keeping
Top Notch Hotel and Spa
05.2019 - 09.2019
Dish washer
Idletyme Brewing Company
05.2019 - 09.2019
Store Clerk
OC Cool Topix
06.2018 - 09.2018
Store Manager
Beach Flea Market
06.2018 - 09.2018
Customer Service Representative
Lees Books and Things
03.2013 - 03.2016
Secretary
National Youth Service
09.2009 - 03.2010
Refunds- Contribution Clerk
National Housing Trust
07.2006 - 07.2006
Education
Bachelor of Science in Custom Processes, Freight Forwarding and Immigration -
Caribbean Maritime University
11.2021
Morant Bay High School
Morant Bay, St Thomas07.2005
CAPE Unit 1 -
Excelsior Community College
01.2006
Skills
- Excellent team member
- Team collaboration
- Problem-solving abilities
- Strong interpersonal skills
- Excellent communication
- Adaptability and flexibility
- Time management
- Product knowledge
- Computer literacy
- Empathy and understanding
- Active listening
- Attention to detail
- Organizational skills
- Reliability and punctuality
- Customer-focused approach
- Telephone etiquette
- Warehousing Practices and Procedures
- Excellent Written and Oral Communication
Certification
Level 2- Business Administration- HEART Trust NTA, National Youth Service
References
Available upon request
Timeline
Retail Customer Service Officer
Jamaica Post And Telecommunication Department
06.2023 - Current
Freight Forwarder
Primrose Shipping And Logistics
12.2020 - 03.2023
Presiding Officer
Electoral Office of Jamaica
01.2020 - Current
House Keeping
Top Notch Hotel and Spa
05.2019 - 09.2019
Dish washer
Idletyme Brewing Company
05.2019 - 09.2019
Store Clerk
OC Cool Topix
06.2018 - 09.2018
Store Manager
Beach Flea Market
06.2018 - 09.2018
Customer Service Representative
Lees Books and Things
03.2013 - 03.2016
Secretary
National Youth Service
09.2009 - 03.2010
Refunds- Contribution Clerk
National Housing Trust
07.2006 - 07.2006
Bachelor of Science in Custom Processes, Freight Forwarding and Immigration -
Caribbean Maritime University
Morant Bay High School
CAPE Unit 1 -
Excelsior Community College
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